Troubleshooting Guide
When the movie is played back, camera operation noise can be heard.
If you operate the camera’s dials or lens during movie shooting, the operation noise will also be recorded. Using an external microphone (commercially available) is recommended (p.210).
The movie has still moments.
During autoexposure movie shooting, if there is a drastic change in the exposure level, the recording will stop momentarily until the brightness stabilizes. If this happens, shoot with <a> shooting mode (p.185).
No image appears on the TV screen.
Make sure the stereo AV cable or HDMI cable’s plug is inserted all the way in (p.262, 265).
Set the video OUT system (NTSC/ AL) to the same video system as the TV set (p.265).
There are multiple movie files for a single movie shoot.
If the movie file size reaches 4 GB, another movie file will be created automatically (p.194).
My card reader does not recognize the card.
Depending on the card reader and computer OS used, SDXC cards may not be correctly recognized. If this occurs, connect your camera to the computer with the provided interface cable, then transfer the images to your computer using EOS Utility (provided software, p.366).
I cannot resize the image. I cannot crop the image.
JPEG c and RAW images cannot be resized or cropped (p.277, p.279).
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