Error Messages

When one of the following messages appears on the display panel, an error has occurred in the scanner. Follow the indicated procedure to resolve the error.

■Check Imprinter

Error Code: H001

Problem: No ink cartridge is installed in the imprinter.

Solution: Install an ink cartridge.

■Cover Open

Error Code: C001

Problem: The scanner’s upper unit is open.

Solution: Close the upper unit. (See p. 5-5.)

Error Code: C009

Problem: The imprinter cover is open.

Solution: Close the imprinter cover. (See p. 5-18.)

Error Code: C010

Problem: The pickup roller cover is open.

Solution: Close the pickup roller cover. (See p. 5-10.)

■Jam

Error Code: Pxxx

Problem: Paper has jammed.

Solution: Open the upper unit and remove the jammed paper. (See p. 3-22.)

Chapter 6 Practical Examples

Hint

The displayed error code indicates the location of the paper jam.

•P001, P002: The document is jammed near the feed inlet.

•P004: The document is jammed inside the scanner.

•P006, P007: The document is jammed near the eject outlet. * P001, P006 can be considered to be due to the document feed speed being too fast or the leading edge of the document not

feeding correctly.

■Call for Service

Error Code: Exxx

Problem: Internal scanner error.

Solution: Turn the power OFF, and restart the scanner. If this does not solve the problem, make a note of the error code, and contact your Canon service representative.

■Skew Detected

Error Code: J018

Problem: A skewed document page contacted the wall of the transport path.

Solution: Remove and reposition the document page.

6-3