■Saved Image Files Do Not Open

If image files saved by CapturePerfect 3.1 cannot be opened by another application, first confirm the following:

✔Does the application you are using support CapturePerfect 3.1 image file types (*.bmp, *.tif, *.jpg and *.pdf)?

If this does not solve the problem, consider the following possible causes:

Cause

The application does not support multi-

 

page TIFF files.

Solution

Open the files using an application that

 

supports multi-page TIFF files, or save the

 

images as single-page TIFF files using

 

CapturePerfect 3.1.

 

 

Cause

The compression format used by

 

CapturePerfect 3.1 is not supported.

Solution

Open the image file with CapturePerfect 3.1,

 

set the compression format to [None], and save

 

it again.

 

 

■Scanning Results Are Not as Expected

If the scanned images do not appear as expected, one or more ISIS/TWAIN driver settings may be incorrect, or your application may not support certain scanner functions.

Problem

The scanned image is too dark (or faint).

Cause

The [Brightness] setting is not set to an

 

appropriate value.

Solution

If the image is too dark, set a higher brightness

 

setting, or if the image is too faint, set a lower

 

brightness setting.

 

 

 

Chapter 6 Practical Examples

 

 

 

Problem

Text or images from the back side of your

 

document appear in the scanned image.

Cause

Brightness may be set too low.

Solution

Increase the Brightness setting. Or, enable the

 

[Prevent Bleed Through/Remove

 

Background] setting.

Cause

The paper is too thin.

Solution

Photocopy the document, and scan the copy.

 

 

 

Problem

Double-sided scanning is not possible.

Cause

Scanning Side is set to [Simplex].

Solution

Set Scanning Side to [Duplex].

 

If the Scanning Side is set to [Skip blank

 

page], images of blank pages are not saved.

 

 

 

Problem

A black margin appears around the

 

scanned document.

Cause

A document smaller than the preset paper

 

size has been scanned. Or, the loaded

 

document has shifted out of position.

Solution

Choose one of the following:

 

(1) Set the page size to [Match original size].

 

(2) Adjust the margin setting in a single

 

direction.

 

(3) Enable Border Removal.

 

 

 

Problem

The scanned image is skewed. (skew)

Cause

The document has been fed at an angle.

Solution

Slide the document guides to fit the width of

 

your document.

 

 

 

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