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Canon DR-G1100, DR-G1130 2. Troubleshooting, Trouble Categories, Problem and Solution, ■Scanning Is Not Performed, Chapter 6 Practical Examples, ■The Scanner Does Not Turn ON

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Chapter 6 Practical Examples

2. Troubleshooting

This section describes the problems that may occur during use of the scanner and how to solve them.

Trouble Categories

The following trouble categories are addressed:

•The Scanner Does Not Turn ON (See p. 6-5)

•The Scanner Is Not Recognized (Connecting via USB) (See p. 6-5)

•Scanning Is Not Performed (See p. 6-5)

•Slow Scanning Speed (See p. 6-6)

•Documents Do Not Feed Properly (See p. 6-6)

•Saved Image Files Do Not Open (See p. 6-7)

•Scanning Results Are Not as Expected (See p. 6-7)

It you cannot resolve a problem, contact your local authorized Canon dealer or your service representative.

Problem and Solution

■The Scanner Does Not Turn ON

If the scanner does not turn ON, first confirm the following:

✔Is the power cord connected correctly?

✔Is the power cord inserted into the power outlet?

■The Scanner Is Not Recognized (Connecting via USB)

If the scanner’s USB connection is not recognized, first confirm the following:

✔Are the scanner and PC connected correctly using the proper cable?

✔Is the scanner’s power switch turned ON?

If this does not solve the problem, consider the following possible causes:

Cause	The scanner does not support your USB
	interface.
Solution	This product is not guaranteed to operate with
	all types of USB interfaces. Contact your local
	authorized Canon dealer or service
	representative for more information.

Cause	The scanner does not support the USB
	cable.
Solution	Use the USB cable provided with the scanner.

Cause	The USB hub is not compatible with the
	scanner.
Solution	Remove the USB hub.

■Scanning Is Not Performed

If scanning does not start when it should, first confirm the following:

✔Are the scanner and PC correctly connected with the proper cable?

✔Is the scanner’s power switch turned ON?

If this does not solve the problem, consider the following possible causes:

Cause	The ISIS/TWAIN driver and Job
	Registration Tool are not installed
	correctly.
Solution	Uninstall and then reinstall the ISIS/TWAIN
	driver and Job Registration Tool.

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Contents

User Manual Page Page Page Preface Symbols Used in This Manual How This Manual is Organized ■Hardware ■Software Hardware Table of Contents Chapter 1 Before You Start Using the Scanner Chapter Setup Basic Operation Practical Examples Appendix Chapter 1 Before You Start Using the Scanner 1. Important Safety Instructions Moving the Scanner Handling Page Disposal 2. Features Page Page Page 3. Names and Functions of Parts Rear View Control Panel Chapter 2 Setup 1. Setup Procedures 2. Installation Requirements 3. Software Installation Page 4. Connecting the Scanner to the Computer Page 5. Turning the Power ON Chapter 3 Basic Operation 1. Documents Long Document Mode Setting ■Setting Long Document Modes on the Control Panel Page 2. Document Feed and Eject Trays ■Document Guides ■Document Feeder Tray Extension / Extension Wire Adjusting the Document Guides ■Loading Documents at the Left Side ■Resetting the Document Guides Preparing the Document Eject Tray ■Document Eject Tray Extension ■Eject Paper Stoppers 3. Document Feeding Methods ■Continuous Manual Feeding Mode Setting Page 4. Scanning CapturePerfect ■Scanning with CapturePerfect ■Using CapturePerfect Page Page Page 5. Using Patchcode Sheets (Option) ■Patchcode Pattern Function How to Use Patchcode Sheets Page 6. Handling Interruptions in Scanning Handling a Double Feed ■When the Rapid Recovery System is Disabled ■When the Rapid Recovery System is Enabled Chapter 4 Other Functions 1. Function Description Page 2. User Mode Page 3. User Mode Functions ■Long Document Mode Setting ■Setting the manual feed time for feeding intervals ■Stand-byMode Setting ■Display Language Setting ■Display Contrast Adjustment ■ USB Short Packet Setting ■Tray Position Setting ■Key Repeat Setting ■Total Counter ■Imprinter Test Chapter 5 Maintenance 1. Regular Maintenance Opening and closing the upper unit ■Opening the Upper Unit ■Closing the Upper Unit Cleaning the Scanning Glass, Roller, and Pad Page Adjusting the Compression Auto Power OFF Function Power Outlet 2. Replacing the Transport Rollers ■Verification and Reset Using the imageFORMULA Utility Removing and Reinstalling the Rollers ■Removing and Reinstalling the Pickup Roller Removing and Reinstalling the Feed Roller ■Removing and Reinstalling the Retard Roller Page 3. Detaching and attaching the separation pad (retard roller cover) ■Replacement parts 4. Imprinter Ink Cartridge Replacement and Cleaning Page Specifying the Printing Position Cleaning the Imprinter ■Cleaning the Guide Plate ■Cleaning the Ink Cartridges Imprinter Testing ■Performing an Imprinter Test Page Chapter 6 Practical Examples 1. Messages Error Messages ■Check Imprinter ■Cover Open ■Jam ■Call for Service ■Double Feed ■Double Feed (Rapid Recovery System) ■Staple Detected ■Tray Error ■Count Mismatch 2. Troubleshooting ■Slow Scanning Speed ■Documents Do Not Feed Properly ■Saved Image Files Do Not Open ■Scanning Results Are Not as Expected Page 3. Uninstalling the Software Chapter 7 Appendix 1. Specifications Options Consumables External Dimensions 2. Option Specifications Imprinter Specifications 3. Index Page Software Software Chapter 8 ISIS/TWAIN Driver Settings Chapter 9 Job Registration Tool Settings Chapter 10 Practical Examples Chapter 8 ISIS/TWAIN Driver Settings 1. ISIS/TWAIN Driver Settings Dialog Box ■Checking the basic Scanning Conditions [Brightness] Tab Sheet [Image processing] Tab Sheet [Feeding] Tab Sheet ■Staple Detection [Others] Tab Sheet [Imprinter/Addon Dialog] Tab Sheet Chapter 9 Job Registration Tool Settings 1. Before Use 2. Job Registration Tool 3. Settings Dialog Boxes Page ■[PDF setting] Dialog Box Settings ■[TIFF setting] Dialog Box Settings [Admin] Dialog Box ■Opening the [Admin] Dialog Box ■Capacity Warning Settings ■Job Back Up Function Page Chapter 10 Practical Examples 1. Practical Examples ■Scanning documents wider than the feeder inlet (Folio Scan) ■Registering of unregistered non-standardpage sizes Specifying the Scanning Area ■Specifying an area ■Adjusting the margins Configuring Scanner Settings According to the Purpose ■When you do not want to scan colored lines and characters ■When you want to enhance a particular color ■When you want to skip or enhance intermediate colors When you want to prevent the ■When you want to enhance contours in images ■When you want to eliminate black borders around scanned images Page ■When you want to delete the images of the blank pages in two-sideddocuments ■Detecting when multiple documents have been fed together ■Saving data by document bundle (batch separation) Registering Your Settings ■Registering scanning conditions