A P P E N D I C E S

Error Messages

Error Message

 

Cause

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Scanner is Not Detected

 

• The power cord, SCSI

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

cable or terminator is

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

not properly con-

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

nected.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• The scanner power

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

switch is set to Off.
Scanner Initializing

 

• The scanner power

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

switch has just been

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

turned on.
Cannot Communicate

 

• The power cord, SCSI

with Scanner

 

 

cable or terminator is

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

incorrectly con-

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

nected.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• The scanner power

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

switch is set to Off.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• The scanner’s SCSI ID

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

is incorrectly set.
Minimum Memory

 

• Memory is insuffi-
Requirements Not Met.

 

 

cient for the required

Retry after Increasing Free

 

 

volume of the
Memory.

 

 

scanned image data.

Home Position Not

• The lamp is burnt

Detectedout.
An error has occurred.

• Another error has

(Sense Code=xx, Addi-occurred.
tional Sense Code=xx,

 

Additional Code

 

Condition=xx)

 

Response

Connect the SCSI cable securely to the Macintosh and ensure the terminator setting is correct.

Turn the scanner power switch to the On position.

Wait a moment before restarting Plug-in module FS.

Ensure the SCSI cable is securely fastened to the Macintosh and scanner, and set the terminator to an appropriate setting.

Turn the scanner power switch to the On position.

Ensure that the SCSI ID is set to a unique value not duplicated by other SCSI devices.

Reduce the scan area to the minimum possible scope and lower the resolution and magnification settings for the output device.

Close application programs other than Photoshop.

Increase the memory allo- cated to Photoshop.

Contact your nearest Canon Customer Support Help desk.

Note down the Sense Code, Additional Sense Code and error message and contact the nearest Canon Cus- tomer Support Help desk.

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