Cause | Action |
Nine flashes: No response from | Disconnect the USB cable connecting the printer and the device, and then |
connected digital camera or video | reconnect it. |
camcorder. / Connected digital camera | When printing from a PictBridge compliant device, depending on the model or |
or video camcorder is not compatible | brand of your device, you may have to select a PictBridge compliant print mode |
with this printer. | on the device before connecting it to the printer. You may also have to turn on |
| the camera or select Play mode manually after connecting the device to the |
| printer. Perform necessary operations according your device’s instruction |
| manual before reconnecting it to the printer. |
| If the error is still not resolved, there is a possibility that you are using a digital |
| camera or digital video camcorder that is not supported by this printer. Only |
| PictBridge compliant devices can be connected to the printer for direct printing. |
Thirteen Flashes: Ink level cannot be | The remaining ink level cannot be correctly detected. (The lamp on the ink tank |
detected. | flashes.) |
| Replace the ink tank and close the Top Cover. |
| Printing with an ink tank that was once empty may damage the printer. |
| If you want to continue printing in this condition, you need to release the function |
| for detecting the remaining ink level. Press and hold the RESUME/CANCEL |
| button for at least 5 seconds, and then release it. |
| * With this operation, releasing the function for detecting the remaining ink level |
| is memorized. Please be advised that Canon shall not be liable for any printer |
| malfunction or damage caused by refilled ink tanks. |
| See “Replacing an Ink Tank” on page 23. |
| Note |
| If the function for detecting the remaining in level is disabled, the ink tank is |
| displayed in gray on the printer status monitor (Windows) and Canon IJ Printer |
| Utility (Macintosh). See “With the Computer Screen” on page 24. |
Fourteen Flashes: Ink tank cannot be | The ink tank is not compatible with this printer. (The lamp on the ink tank is off.) |
recognized. | Install an appropriate ink tank. |
| See “Replacing an Ink Tank” on page 23. |
Fifteen Flashes: Ink tank cannot be | An Ink tank error has occurred. (The lamp on the ink tank is off.) |
recognized. | Replace the ink tank. |
| See “Replacing an Ink Tank” on page 23. |
Sixteen Flashes: Ink has run out. | Ink has run out. (The lamp on the ink tank flashes.) |
| Replace the ink tank and close the Top Cover. |
| Printing under the current condition may damage the printer. |
| If you want to continue printing in this condition, you need to release the function |
| for detecting the remaining ink level. Press and hold the RESUME/CANCEL |
| button for at least 5 seconds, and then release it. |
| * With this operation, releasing the function for detecting the remaining ink level |
| is memorized. Please be advised that Canon shall not be liable for any |
| malfunction or trouble which may be caused by continuation of printing under |
| the ink out condition. |
| See “Replacing an Ink Tank” on page 23. |
| Note |
| If the function for detecting the remaining in level is disabled, the ink tank is |
| displayed in gray on the printer status monitor (Windows) and Canon IJ Printer |
| Utility (Macintosh). See “With the Computer Screen” on page 24. |
Nineteen Flashes: An unsupported | If a PictBridge compliant device is connected via a USB hub, remove the hub |
USB hub is connected. Remove the | and connect it directly to the printer. |
hub. |
|
POWER Lamp Flashes Green and ALARM Lamp Flashes Orange Alternately
If the POWER and ALARM lamps flash alternately, disconnect the printer cable from the printer, turn the printer off, and then unplug the printer from the power supply. Plug the printer back in and turn the printer back on after leaving it for a while.
If the problem is not resolved, contact your Canon Service representative.
Troubleshooting 65