Error Message Appears on the Computer Screen

„Writing Error/Output Error/Communication Error

Cause

Action

The printer is not ready.

Confirm that the POWER lamp is lit green.

 

If the POWER lamp is off, turn the printer on.

 

While the POWER lamp is flashing green, the printer is initializing. Wait until the

 

POWER lamp stops flashing and remains lit green.

 

If the ALARM lamp is flashing orange, an error may have occurred in the

 

printer. For details on how to resolve the error, see “ALARM Lamp Flashes

 

Orange” on page 64.

Printer port setting does not match the

Check the printer port settings.

computer’s interface connecting the

* In the following instruction, “XXX” signifies your printer’s name.

printer.

(1)Log on as a user account with administrator privilege.

 

 

(2)Click Control Panel, then Printer under Hardware and Sound.

 

In Windows XP, click Control Panel, Printers and Other Hardware, then

 

Printers and Faxes.

 

In Windows 2000, click Control Panel then Printers.

 

(3)Right-click the Canon XXX icon, then select Properties.

 

(4)Click the Ports tab to confirm the port settings.

 

Make sure that a port named USBnnn (where “n” is a number) with Canon

 

XXX appearing in the Printer column is selected for Print to the following

 

port(s).

 

If the port setting is not correct, reinstall the Printer Drivers or change the port

 

setting according to the interface you are using.

The printer is not connected properly.

Make sure that the USB cable is securely plugged in to the printer and the

 

computer.

 

z If you are using a relay device such as a USB hub, disconnect it, connect the

 

printer directly to the computer, and try printing again. If printing starts

 

normally, there is a problem with the relay device.

 

Consult the reseller of the relay device for details.

 

z There could also be a problem with the USB cable. Replace the USB cable

 

and try printing again.

Printer driver is not installed properly.

The printer driver may not be installed properly. Uninstall them following the

 

procedure described in the PC Printing Guide on-screen manual and reinstall

 

them following the procedure described in your setup sheet.

66Troubleshooting