Printed Surface Is Scratched/Paper Is Smudged
Cause | Action |
Paper Feed Roller is dirty. | Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the |
| roller, so perform this procedure only when necessary. |
| For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)” |
| on page 44. |
Inside of the printer is dirty. | When performing duplex printing, if the specified paper size does not match the |
| actual size of paper loaded in the paper source, the inside will become stained |
| with ink, causing printed paper to become smudged. |
| Perform the Bottom Plate Cleaning to clean the inside of the printer. |
| For details, see “Cleaning the Inside of the Printer” on page 48. |
Note
To prevent the inside of the printer from stains, set the paper size correctly.
Printing on inappropriate type of paper. z Check to see if the paper you are printing on is not too thick or curled.
| See “Media Types You Cannot Use” on page 6. |
| z When performing Borderless Printing, print quality may be reduced at the top |
| and bottom edges of the paper. Make sure that the paper you are using is |
| suitable for Borderless Printing. |
| For details, refer to “Printing Area” in the User’s Guide |
Inappropriate Paper Thickness Lever | Adjust the position of the Paper Thickness Lever according to the type of paper |
setting. | you are printing on. |
| See “Loading Printing Paper” on page 4. |
| Depending on the printing content, the printing surface may become scratched |
| even for the types of paper to set the lever to the left. In this case, set the Paper |
| Thickness Lever to the right. |
| * Reset the Paper Thickness Lever to the left when you finish printing. If the |
| lever is not set back to the left, the inside of the printer is more likely to get dirty |
| due to the wider clearance between the print head and the loaded paper. It |
| may also reduce print quality. |
Note
If the corners or edges of the paper are smudged, try to print with the Paper
Thickness Lever set to the right.
Troubleshooting 57