Paper Does Not Feed Properly

Cause

Action

Printing on inappropriate type of paper.

Check to see if the paper you are printing on is not too thick or curled.

 

See “Loading Printing Paper” on page 4 and make sure that the paper you are

 

using is suitable.

Paper Feed Roller is dirty.

Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the

 

roller, so perform this procedure only when necessary.

 

For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)”

 

on page 44.

Paper not loaded properly.

Make sure of the following when you load paper in the printer.

 

z When loading two or more sheets of paper, align the edges of the sheets

 

before loading.

 

z Always load the paper in portrait orientation, either in the Rear Tray or the

 

Front Tray, regardless of the printing orientation.

 

z When loading paper in the Rear Tray, load the paper with the print side facing

 

UP. Align the right edge of the paper stack against the Cover Guide and slide

 

the Paper Guide so that it just touches the left edge of the stack.

 

z When loading paper in the Front Tray, load the paper with the print side

 

facing DOWN. Align the right edge of the paper stack against the right edge

 

of the Front Tray. Pinch the Paper Guide and slide it until it lightly touches the

 

left side of the loaded paper stack. If the Paper Guide is pressed too firmly

 

against the side of the loaded paper, the paper may bend and not feed

 

properly.

 

z When loading paper in the Front Tray, make sure that the paper is not set

 

over the protrusion of the Load Limit Mark on the Paper Guide.

 

For details on loading paper, see “Loading Paper” on page 10.

Paper source selection is

z You cannot load paper other than A4, Letter, or B5-sized plain paper in the

inappropriate.

Front Tray. When using any other type of paper, load it in the Rear Tray.

 

z In the printer driver, select the paper source where you loaded the paper for

 

Paper Source. For details, see “Printing from Your Computer” on page 17.

Too much paper loaded.

Make sure that the paper stack does not exceed the load limit. However, proper

 

feeding of paper may not be possible at this maximum capacity depending on

 

the type of paper or environmental conditions (either very high or low

 

temperature and humidity).

 

In such cases, reduce the sheets of paper you load at a time to around half.

 

For details on loading paper, see “Loading Paper” on page 10.

Rear Cover is not attached properly.

If the Rear Cover is not reattached properly after it has been removed, it can

 

cause paper jams. Press firmly on the Rear Cover until it is fit squarely in the

 

rear of the printer.

 

Refer to “Rear View” in the User’s Guide on-screen manual.

Paper Does Not Feed from the Paper Source Specified in the Printer Driver

 

 

Cause

Action

 

 

 

When the paper source setting is inconsistent between an application program

 

 

 

and the printer driver, the application software setting takes precedence.

 

The paper source is specified in the

Change the application software setting corresponding to the printer driver

 

data created by an application

setting, or click the Print Options on the Page Setup sheet in the printer driver

 

software.

and select Disable the paper source setting of the application software on

 

 

 

the Print Options screen.

 

 

 

For the print option setting, refer to the PC Printing Guide on-screen manual.

Troubleshooting 61