Paper Does Not Feed Properly
Cause | Action |
Printing on inappropriate type of paper. | Check to see if the paper you are printing on is not too thick or curled. |
| See “Loading Printing Paper” on page 4 and make sure that the paper you are |
| using is suitable. |
Paper Feed Roller is dirty. | Clean the Paper Feed Roller. Cleaning the Paper Feed Roller will wear the |
| roller, so perform this procedure only when necessary. |
| For details on cleaning, see “Cleaning the Paper Feed Roller (Roller Cleaning)” |
| on page 44. |
Paper not loaded properly. | Make sure of the following when you load paper in the printer. |
| z When loading two or more sheets of paper, align the edges of the sheets |
| before loading. |
| z Always load the paper in portrait orientation, either in the Rear Tray or the |
| Front Tray, regardless of the printing orientation. |
| z When loading paper in the Rear Tray, load the paper with the print side facing |
| UP. Align the right edge of the paper stack against the Cover Guide and slide |
| the Paper Guide so that it just touches the left edge of the stack. |
| z When loading paper in the Front Tray, load the paper with the print side |
| facing DOWN. Align the right edge of the paper stack against the right edge |
| of the Front Tray. Pinch the Paper Guide and slide it until it lightly touches the |
| left side of the loaded paper stack. If the Paper Guide is pressed too firmly |
| against the side of the loaded paper, the paper may bend and not feed |
| properly. |
| z When loading paper in the Front Tray, make sure that the paper is not set |
| over the protrusion of the Load Limit Mark on the Paper Guide. |
| For details on loading paper, see “Loading Paper” on page 10. |
Paper source selection is | z You cannot load paper other than A4, Letter, or |
inappropriate. | Front Tray. When using any other type of paper, load it in the Rear Tray. |
| z In the printer driver, select the paper source where you loaded the paper for |
| Paper Source. For details, see “Printing from Your Computer” on page 17. |
Too much paper loaded. | Make sure that the paper stack does not exceed the load limit. However, proper |
| feeding of paper may not be possible at this maximum capacity depending on |
| the type of paper or environmental conditions (either very high or low |
| temperature and humidity). |
| In such cases, reduce the sheets of paper you load at a time to around half. |
| For details on loading paper, see “Loading Paper” on page 10. |
Rear Cover is not attached properly. | If the Rear Cover is not reattached properly after it has been removed, it can |
| cause paper jams. Press firmly on the Rear Cover until it is fit squarely in the |
| rear of the printer. |
| Refer to “Rear View” in the User’s Guide |
Paper Does Not Feed from the Paper Source Specified in the Printer Driver
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| Cause | Action |
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| When the paper source setting is inconsistent between an application program |
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| and the printer driver, the application software setting takes precedence. |
| The paper source is specified in the | Change the application software setting corresponding to the printer driver | |
| data created by an application | setting, or click the Print Options on the Page Setup sheet in the printer driver | |
| software. | and select Disable the paper source setting of the application software on | |
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| the Print Options screen. |
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| For the print option setting, refer to the PC Printing Guide |
Troubleshooting 61