Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned
Cause | Action |
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Ink tank is empty. | Open the Top Cover of the printer to confirm how the ink lamps light or flash, | ||
| and then take the appropriate action depending on the error condition. For | ||
| details, see “Getting the Ink Status Information” on page 23. | ||
The protective film is remaining. | Make sure all of the protective film is peeled off and the air hole is exposed, as | ||
| illustrated in (A). If the orange tape is left as in (B), pull the orange tape and | ||
| remove it. |
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| (A) | (B) | |
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| (A) Correct |
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| (B) Incorrect |
| The tape is not peeled off. |
Print Head nozzles are clogged. | Print the nozzle check pattern to check for uneven ink output. |
| For details on how to print the nozzle check pattern, how to clean the Print |
| Head, and how to perform Print Head Deep Cleaning, see “When Printing |
| Becomes Faint or Colors Are Incorrect” on page 29. |
| z If the nozzle check pattern does not print out properly |
| Check if any of the missing colors are due to empty tanks. |
| If there is plenty of ink and the printer does not print, clean the Print Head |
| and then print the nozzle check pattern to check that ink is ejecting properly. |
| z If the problem is not resolved after performing Print Head Cleaning |
| twice |
| Perform Print Head Deep Cleaning. |
| If the problem is not resolved after performing Print Head Deep Cleaning, |
| turn off the printer and perform Print Head Deep Cleaning again after 24 |
| hours or later. |
| z If the problem is still not resolved after performing Print Head Deep |
| Cleaning twice |
| The Print Head may be damaged. Contact your Canon Service |
| representative. |
The media is loaded with the wrong | Many types of paper are made to be printed on only a particular side of the |
side facing upwards. | paper. |
| Printing on the wrong side may cause unclear prints or prints with reduced |
| quality. |
| Refer to the instruction manual supplied with the paper for detailed information |
| on the printable side. |
Print Head is misaligned. | If you did not align the Print Head after installation, straight lines may be printed |
| misaligned. If ruled lines are printed misaligned or print results are otherwise |
| unsatisfactory, see “Aligning the Print Head” on page 38 and perform Print Head |
| Alignment. |
Printed Paper Curls or Has Ink Blots
Cause | Action |
Paper is too thin. | When printing data with high color saturation such as photographs or images in |
| deep color, we recommend using Photo Paper Pro or other Canon specialty |
| paper. See “Using Specialty Media” on page 4. |
56Troubleshooting