Cannot Install the Printer Driver

Cause

Action

 

If you were unable to proceed beyond the Printer Connection screen, follow the

 

procedure below to reinstall the printer driver.

Unable to proceed beyond the Printer

 

Connection screen.

 

(1)Click Cancel on the Printer Connection screen.

(2)Click Start Over on the Installation Failure screen.

(3)Click Back on the screen that appears next.

(4)Click Exit on the PIXMA XXX screen (where “XXX” is your printer’s name), then remove the CD-ROM.

(5)Turn the printer off.

(6)Restart the computer.

(7)Make sure you have no application software running, including anti-virus software.

(8)Follow the procedure described in your setup sheet to reinstall the printer driver.

Installation does not start automatically

 

when the Setup CD-ROMis inserted

 

into your computer’s disc drive.

(1)Click Start then Computer.

 

In Windows XP, Click Start then My Computer.

In Windows 2000, double-click the My Computer icon on the desktop.

(2)Double-click the CD-ROM icon on the displayed window.

Note

To use the Run command to start the setup program, specify your disc drive and then the name of the setup program, MSETUP4.EXE. The drive letter of the disc drive depends on your computer.

 

Double-click the CD-ROM icon on your desktop to start installation.

 

If the CD-ROM icon is not displayed, restart your computer. If the icon is still not

 

displayed, try different disks and see if they are displayed. If other disks are

 

displayed, there is a problem with the Setup CD-ROM. Contact a Canon Service

 

representative.

Installation procedure not followed

Follow the procedure described in your setup sheet for proper installation.

correctly.

If the drivers were not installed correctly, uninstall the printer driver, restart your

 

computer, and then reinstall the drivers. Refer to the PC Printing Guide on-

 

screen manual.

 

 

 

 

 

 

Note

If the installer was forced to be terminated due to an Windows error, the system may be in an unstable condition and you may not be able to install the drivers. Restart your computer before reinstalling.

Troubleshooting 53