Cisco Systems 1300 Series manual Submitting a Service Request

Preface

Obtaining Technical Assistance

The power injector serial number is located on the bottom of the cabinet (refer to Figure 2).

Figure 2 Location of Power Injector Serial Number Label

SN: AAANNNNXXXX

SN: AAANNNNXXXX

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The access point/bridge serial number label contains the following information:

•Model number, such as AIR-BR1300

•Serial number, such as S/N: VDF0636XXXX (11 alphanumeric digits)

•MAC address, such as MAC: 00abc65094f3 (12 hexadecimal digits)

•Location of manufacture, such as Made in Singapore

You need your product serial number when requesting support from the Cisco Technical Assistance Center.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Cisco Aironet 1300 Series Outdoor Access Point/Bridge Hardware Installation Guide

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