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Catalyst 3550 Multilayer Switch Software Configuration Guide
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Preface
Obtaining Technical Assistance
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com
registered user, you can open a case online by using the TAC Case Open tool at the fo llow ing U RL :
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC
Web S i te.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority
level2; these classifications are assigned when severe network degradation significantly impacts
business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco T AC
engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following
URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support
services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network
Supported Accounts (NSA). In addition, please have available your service agr eement number and your
product serial number.