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Catalyst 3550 Multilayer Switch Software Configuration Guide
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Chapter27 Troubleshooting Diagnosing Connectivity Problems
Diagnosing Connectivity Problems
This section describes how to troubleshoot connectivity proble ms :
Understanding Ping, page 27-11
Executing Ping, page 27-11
Understanding IP Traceroute, page 27-12
Executing IP Traceroute, page 27-13

Understanding Ping

The switch supports IP ping, which you can use to test connectivity to remote hosts . Ping sends an echo
request packet to an address and waits for a reply. Ping returns one of these responses:
Normal responseThe normal response (hostname is alive) occurs in 1 to 10 seconds, depending
on network traffic.
Destination does not respondIf the host does not respond, a no-answer message is returned.
Unknown hostIf the host does not exist, an unknown host message is returned.
Destination unreachableIf the default gateway cannot reach the specified network, a
destination-unreachable message is returned.
Network or host unreachableIf there is no entry in the route table for the host or network, a
network or host unreachable message is returned.

Executing Ping

If you attempt to ping a host in a different IP subnetwork, you m ust define a static route to the network
or have IP routing configured to route between those sub ne ts. Fo r more info rm ati on , see Chapter 22,
Configuring IP Unicast Routing.
IP routing is disabled by default on all switches. If you need to enable or configure IP routing, s ee
Chapter 22, Configuring IP Unicast Routing.
Beginning in privileged EXEC mode, follow this step to ping another device on the network from the
switch:
Note Though other protocol keywords are available with the ping command, they are not supported in this
release.
Command Purpose
Step1 ping ip host | address Ping a remote host through IP or by supplying the host name or
network address.