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Cisco Systems 7925G manual Using the Quality Reporting Tool

Models: 7925G

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Troubleshooting Your Phone

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information to your system administrator. Depending on configuration, use the QRT to:

•Immediately report an audio problem on the current call

•Select a general problem from a list of categories and choose reason codes

Cisco Unified Wireless IP Phone 7925G for Cisco Unified Communications Manager 7.0

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Cisco Systems 7925G manual Using the Quality Reporting Tool

Contents

Americas Headquarters Page Common Phone Tasks Softkey Definitions Contents Making Conference Calls Cisco Unified CallManager Release 4.3 and Later Cisco One-Year Limited Hardware Warranty Terms Index If you want to Then Using this GuideGetting Started Statement Safety and Performance InformationFinding Additional Information Regulations. Statement Country. StatementFire Standard battery-CP-BATT-7925G-STDUsing External Devices Power OutageRegulatory Domains Healthcare EnvironmentsCisco Product Security Overview Accessibility FeaturesInstalling the Phone Battery Connecting Your Phone187525 187526 Charging the Phone Battery Battery Type Supply Connected to Phone Using the AC Power Supply to Charge the BatteryCharging Time if AC Power Lift the mini-USB port cover bottom of phone 187639 Click Dont prompt me again to install this software Powering On the PhoneNext If you want toSettings Network Profiles Setting Username and PasswordsHighlight Wlan Configuration and press View Entering and Editing TextRegistering with Taps Headset InformationAudio Quality Subjective to the User Using Bluetooth Wireless HeadsetsSecuring the Phone with a Lock Set and Cable Lock An Overview of Your Phone Understanding Buttons and Hardware # ? ‘ ~ ’ Information, see Using the Push to Talk Service,+ / = \ @ $ %Understanding Phone Screen Features 1239 06/20/06 Home Screen with Main Screen Displayed Understanding the Home Screen DisplayHome Screen in Line View Understanding Feature Buttons and MenusAccessing the Help System on Your Phone Understanding Lines vs. Calls Using Phone ButtonsFor more Information, seeIcon Line or call state Description See Using BLF to Determine a Line State,Understanding Line and Call Icons Understanding Out-of-Range Alerts Handsfree Profile Support on the Phone Understanding Feature AvailabilityBluetooth Wireless Headset Support Cleaning the Phone Placing a Call-Basic Options Basic Call HandlingIf you want to Then See Choose Options NewCallPress or Options Dial Phone Book or Ph Book if availableChoose Missed Calls, or Received Calls, or Placed Calls Or Options DialDirectory Speed Placing a Call-Additional OptionsFor more information Corporate Directory name can vary Directory ServicesPress Options Submit Choose Options CallBack whileAnswering a Call Push to Talk Service Using the Push to TalkChoose Fast Dial Service name can vary Answer or If you want to Then For more information, seeEndCall , or Options EndCall Using Hold and ResumeEnding a Call Using Mute Transferring Calls Switching Between Multiple CallsChoose Options iDivert Choose Options SelectChoose Options DirTrfr Choose Options CFwdAll Forwarding Calls to Another NumberUser Options Web Pages, On the Web,Choose Options DND Using Do Not DisturbMaking Conference Calls Using Conference FeaturesUsing Join Using ConferenceChoose Options ConfList. See Viewing or Removing Conference Participants,Choose Options ConfList . See Viewing or Removing Conference SelectUsing Meet-Me Using cBargeChoose Options cBarge MeetMeViewing or Removing Conference Participants See Using Conference,Choose Options ConfList Choose Options RemovePlacing or Receiving Intercom Calls Basic Call Handling Speed Dialing Advanced Call HandlingSpeed-Dial Hot Key Line View Speed DialFast Dial Using Speed Dial and Fast DialAbbreviated Dial Choose Options AbbrDial Picking Up a Redirected Call on Your PhoneChoose Options PickUp Choose Options GPickUpChoose Options OPickUp Storing and Retrieving Parked CallsChoose Options HLog Logging Out of Hunt GroupsUnderstanding Shared Lines Using a Shared LineUsing Barge to Add Yourself to a Shared-Line Call See Viewing or Removing Conference Participants, CBarge and BargeChoose Options Barge or cBarge Choose Options Private Using BLF to Determine a Line StateMaking and Receiving Secure Calls If you want to Then Prioritizing Critical Calls Tracing Suspicious CallsChoose Options Mcid If you ThenUsing Cisco Extension Mobility Using the Push to Talk Service Using the Application ButtonFor more information, see Using Bluetooth Wireless Headsets, Using a Handset, Headset, and SpeakerphoneUsing Bluetooth Wireless Headsets Obtaining HeadsetsPair Phone Settings BluetoothPhone Settings Bluetooth Device List Select Speaker or Handset Select BluetoothUsing AutoAnswer Customizing Rings Changing Phone SettingsPhone Settings Sound Settings Volumes Customizing Volume SettingsSound Settings Alert Pattern Customizing the Phone Screen Phone Settings Customize HomeSelect Ring Output Select Phone BookHighlight LED Coverage Indicator , then press Or Change Phone Settings Display SettingsOr Change Options Web Pages,Using Any Key to Answer the Phone Changing Keypad SettingsPhone Settings Keypad Settings Select Any Key AnswerSelect Keypad Auto Lock Setting the Keypad to Automatically LockViewing Your Network Profile List Choose Phone Settings Keypad Settings Select Keypad ToneChanging the Keypad Tones Network ProfilesUsing Call Logs Using Call Logs and DirectoriesChoose Missed Calls , or Received Calls , or Placed Calls Choose Options Delete , or choose Options ExitDirectory Dialing Using Personal Directory on Your Phone Using Corporate Directory on Your PhoneDirectory Services Corporate Directory name can Or SearchAccess Personal Address Book Directory Services Personal AddressThen press Options Submit Choose Options DeleteChoose Options Fast Dial Choose Options NewPersonal Address Book Select Personal Fast DialsUsing the Phone Book on Your Phone Assign any number as the primary number Missed Calls, or Received Calls, or Placed Calls Or OptionsDial Speed Dials ContactSearch Tips Accessing Voice Messages If you want to Then do this Accessing Your User Options Web PagesLogging In to the User Options Web Pages Services Service Name Subscribing to Phone ServicesTips for Navigating the User Options Web Pages ContinueUser Options Device Accessing Your User Options Web PagesCertificate Setting Up Speed Dials on the Web Configuring Features and Services on the WebClick Speed Dials See Configuring Fast Dials on the Web,Choose User Options Personal Address Book If you want to Then, do this after you logClick Delete Selected Choose User Options Fast Dials Click Add NewChoose User Options Fast Dials Using the Address Book Synchronization ToolIf you want to Then do this after you log Click Phone ServicesChoose User Options User Settings Click Service URLService Name Click Line Settings Phone Settings,Options Device Forwarding Calls to Another Number,Using Cisco WebDialer Web Pages, Network Profile Network Configuration Host Name SettingsSee Accessing Your User Understanding Additional Configuration OptionsSee Using a Shared Line If you Then For more informationUsing Cisco Using a Shared LineSee Using AutoAnswer See Using BLF toGeneral Troubleshooting Troubleshooting Your PhoneSymptom Explanation Join failsCallBack fails Viewing Phone Administration DataIf you are asked to Then Device Information Network or WlanUsing the Quality Reporting Tool 106 OL-16132-01 Cisco One-Year Limited Hardware Warranty Terms 108 OL-16132-01 Index 110 OL-16132-01 Page 112 PAB 114 Page 116 OL-16132-01