Troubleshooting Your Phone, Join fails | Cisco Systems 7925G

Troubleshooting Your Phone

Troubleshooting Your Phone

This section provides troubleshooting information for your wireless IP phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

Symptom	Explanation
You cannot complete a One or more of the following factors might apply:
call	• Your phone is out of the wireless network access point service area.

	Note When roaming with your phone, a green blinking light indicates that
	the phone is still within the wireless service coverage area.

•You must log in to the Extension Mobility service.

•You must enter a client matter code or forced authorization code after you dial a number.

•Your phone has time-of-day restrictions that prevent you from using some features during certain hours of the day.

The main screen is not	One of these messages appears on the status line:
active	• Network busy—Not enough available bandwidth exists in wireless

	network to complete this call. Try again later.
	• Leaving service area—Phone is out of range of its associated access
	point and wireless network.
	• Locating network services—Phone is searching for a wireless network
	access point.
	• Authentication failed—Authentication server did not accept the
	security credentials.
	• Configuring IP—Phone is waiting for DHCP to assign an IP address.

The Settings menu is	Your system administrator might have disabled Settings on your phone.
unresponsive

Join fails	Join requires multiple selected calls. Be sure that you have selected at least
	one call in addition to the active call, which is selected automatically. Join
	also requires the selected calls to be on the same line. If necessary, transfer
	calls to one line before joining them.

Cisco Unified Wireless IP Phone 7925G for Cisco Unified Communications Manager 7.0		103

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Cisco Systems 7925G manual Troubleshooting Your Phone, General Troubleshooting, Symptom Explanation, Join fails

Contents

Americas Headquarters Page Common Phone Tasks Softkey Definitions Contents Making Conference Calls Cisco Unified CallManager Release 4.3 and Later Cisco One-Year Limited Hardware Warranty Terms Index Using this Guide Getting StartedIf you want to Then Safety and Performance Information Finding Additional InformationStatement Regulations. Statement Country. Statement Fire Standard battery-CP-BATT-7925G-STD Healthcare Environments Power OutageUsing External Devices Regulatory Domains Cisco Product Security Overview Accessibility Features Installing the Phone Battery Connecting Your Phone 187525 187526 Charging the Phone Battery Using the AC Power Supply to Charge the Battery Charging Time if AC PowerBattery Type Supply Connected to Phone Lift the mini-USB port cover bottom of phone 187639 If you want to Powering On the PhoneClick Dont prompt me again to install this software Next Entering and Editing Text Setting Username and PasswordsSettings Network Profiles Highlight Wlan Configuration and press View Registering with Taps Headset Information Audio Quality Subjective to the User Using Bluetooth Wireless Headsets Securing the Phone with a Lock Set and Cable Lock An Overview of Your Phone Understanding Buttons and Hardware # ? @ $ % Information, see Using the Push to Talk Service,‘ ~ ’ + / = \ Understanding Phone Screen Features 1239 06/20/06 Home Screen with Main Screen Displayed Understanding the Home Screen Display Home Screen in Line View Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Information, see Using Phone ButtonsUnderstanding Lines vs. Calls For more See Using BLF to Determine a Line State, Understanding Line and Call IconsIcon Line or call state Description Understanding Out-of-Range Alerts Understanding Feature Availability Bluetooth Wireless Headset SupportHandsfree Profile Support on the Phone Cleaning the Phone Choose Options NewCall Basic Call HandlingPlacing a Call-Basic Options If you want to Then See Or Options Dial Phone Book or Ph Book if availablePress or Options Dial Choose Missed Calls, or Received Calls, or Placed Calls Placing a Call-Additional Options For more informationDirectory Speed Choose Options CallBack while Directory ServicesCorporate Directory name can vary Press Options Submit Push to Talk Service Using the Push to Talk Choose Fast Dial Service name can varyAnswering a Call Answer or If you want to Then For more information, see Using Hold and Resume Ending a CallEndCall , or Options EndCall Using Mute Transferring Calls Switching Between Multiple Calls Choose Options Select Choose Options DirTrfrChoose Options iDivert On the Web, Forwarding Calls to Another NumberChoose Options CFwdAll User Options Web Pages, Choose Options DND Using Do Not Disturb Making Conference Calls Using Conference Features Participants, Using ConferenceUsing Join Choose Options ConfList. See Viewing or Removing Conference Choose Options ConfList . See Viewing or Removing Conference Select MeetMe Using cBargeUsing Meet-Me Choose Options cBarge Choose Options Remove See Using Conference,Viewing or Removing Conference Participants Choose Options ConfList Placing or Receiving Intercom Calls Basic Call Handling Line View Speed Dial Advanced Call HandlingSpeed Dialing Speed-Dial Hot Key Using Speed Dial and Fast Dial Abbreviated DialFast Dial Choose Options GPickUp Picking Up a Redirected Call on Your PhoneChoose Options AbbrDial Choose Options PickUp Choose Options OPickUp Storing and Retrieving Parked Calls Choose Options HLog Logging Out of Hunt Groups Using a Shared Line Using Barge to Add Yourself to a Shared-Line CallUnderstanding Shared Lines CBarge and Barge Choose Options Barge or cBargeSee Viewing or Removing Conference Participants, Choose Options Private Using BLF to Determine a Line State Making and Receiving Secure Calls If you want to Then If you Then Tracing Suspicious CallsPrioritizing Critical Calls Choose Options Mcid Using Cisco Extension Mobility Using the Push to Talk Service Using the Application Button For more information, see Using Bluetooth Wireless Headsets, Using a Handset, Headset, and Speakerphone Using Bluetooth Wireless Headsets Obtaining Headsets Phone Settings Bluetooth Phone Settings Bluetooth Device ListPair Select Speaker or Handset Select Bluetooth Using AutoAnswer Customizing Rings Changing Phone Settings Customizing Volume Settings Sound Settings Alert PatternPhone Settings Sound Settings Volumes Select Phone Book Phone Settings Customize HomeCustomizing the Phone Screen Select Ring Output Options Web Pages, Phone Settings Display SettingsHighlight LED Coverage Indicator , then press Or Change Or Change Select Any Key Answer Changing Keypad SettingsUsing Any Key to Answer the Phone Phone Settings Keypad Settings Select Keypad Auto Lock Setting the Keypad to Automatically Lock Network Profiles Choose Phone Settings Keypad Settings Select Keypad ToneViewing Your Network Profile List Changing the Keypad Tones Choose Options Delete , or choose Options Exit Using Call Logs and DirectoriesUsing Call Logs Choose Missed Calls , or Received Calls , or Placed Calls Directory Dialing Or Search Using Corporate Directory on Your PhoneUsing Personal Directory on Your Phone Directory Services Corporate Directory name can Choose Options Delete Directory Services Personal AddressAccess Personal Address Book Then press Options Submit Select Personal Fast Dials Choose Options NewChoose Options Fast Dial Personal Address Book Using the Phone Book on Your Phone Assign any number as the primary number Or Options DialMissed Calls, or Received Calls, or Placed Calls Contact SearchSpeed Dials Tips Accessing Voice Messages Accessing Your User Options Web Pages Logging In to the User Options Web PagesIf you want to Then do this Continue Subscribing to Phone ServicesServices Service Name Tips for Navigating the User Options Web Pages Accessing Your User Options Web Pages CertificateUser Options Device Setting Up Speed Dials on the Web Configuring Features and Services on the Web Click Speed Dials See Configuring Fast Dials on the Web, Choose User Options Fast Dials Click Add New If you want to Then, do this after you logChoose User Options Personal Address Book Click Delete Selected Choose User Options Fast Dials Using the Address Book Synchronization Tool If you want to Then do this after you log Click Phone Services Click Service URL Service NameChoose User Options User Settings Forwarding Calls to Another Number, Phone Settings,Click Line Settings Options Device Using Cisco WebDialer Web Pages, Network Profile Network Configuration Host Name Settings If you Then For more information Understanding Additional Configuration OptionsSee Accessing Your User See Using a Shared Line See Using BLF to Using a Shared LineUsing Cisco See Using AutoAnswer Join fails Troubleshooting Your PhoneGeneral Troubleshooting Symptom Explanation Device Information Network or Wlan Viewing Phone Administration DataCallBack fails If you are asked to Then Using the Quality Reporting Tool 106 OL-16132-01 Cisco One-Year Limited Hardware Warranty Terms 108 OL-16132-01 Index 110 OL-16132-01 Page 112 PAB 114 Page 116 OL-16132-01