Viewing Phone Administration Data | Cisco Systems 7925G specification

	Symptom	Explanation

	The softkey that you	One or more of the following factors might apply:
	want to use does not	• You must press Options and scroll to reveal additional softkeys.
	appear
	appear	• You must change the line state (for example, place a call or have a

		connected call).
		• Your phone is not configured to support the feature associated with
		that softkey.

	Barge fails and results	One or more of the following factors might apply:
	in a fast busy tone	• You cannot barge an encrypted call if the phone you are using is not

		configured for encryption. When your barge attempt fails for this
		reason, your phone plays a fast busy tone.
		• You cannot barge a call on another Cisco Unified Wireless IP Phone.

	You are disconnected	You will be disconnected from a call that you have joined using Barge if the
	from a call that you	call is put on hold, transferred, or turned into a conference call.
	joined using Barge

	CallBack fails	The other party might have call forwarding enabled.

	The phone shows an	Your phone may reject your attempt to set up Call Forward All directly on
	error message when	the phone if the target number that you enter would create a Call Forward
	you attempt to set up	All loop or would exceed the maximum number of links permitted in a Call
	Call Forward All	Forward All chain (also known as a maximum hop count). Ask your system
		administrator for details.

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to...	Then...

Access network or wireless	Choose	> Device Information > Network or WLAN
network configuration data
	and select the configuration item that you want to view.

Access status data	Choose	> Status and select the status item that
	you want to view.

Access phone call and voice	Choose	> Status > Call Statistics.
quality information

104	OL-16132-01

Image 112

Cisco Systems 7925G Viewing Phone Administration Data, CallBack fails, If you are asked to Then, Status Call Statistics

Contents

Americas Headquarters Page Common Phone Tasks Softkey Definitions Contents Making Conference Calls Cisco Unified CallManager Release 4.3 and Later Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Finding Additional Information Safety and Performance InformationStatement Country. Statement Regulations. Statement Standard battery-CP-BATT-7925G-STD Fire Power Outage Using External DevicesRegulatory Domains Healthcare Environments Accessibility Features Cisco Product Security Overview Connecting Your Phone Installing the Phone Battery 187525 187526 Charging the Phone Battery Charging Time if AC Power Using the AC Power Supply to Charge the BatteryBattery Type Supply Connected to Phone Lift the mini-USB port cover bottom of phone 187639 Powering On the Phone Click Dont prompt me again to install this softwareNext If you want to Setting Username and Passwords Settings Network ProfilesHighlight Wlan Configuration and press View Entering and Editing Text Headset Information Registering with Taps Using Bluetooth Wireless Headsets Audio Quality Subjective to the User Securing the Phone with a Lock Set and Cable Lock An Overview of Your Phone Understanding Buttons and Hardware # ? Information, see Using the Push to Talk Service, ‘ ~ ’+ / = \ @ $ % Understanding Phone Screen Features 1239 06/20/06 Understanding the Home Screen Display Home Screen with Main Screen Displayed Understanding Feature Buttons and Menus Home Screen in Line View Accessing the Help System on Your Phone Using Phone Buttons Understanding Lines vs. CallsFor more Information, see Understanding Line and Call Icons See Using BLF to Determine a Line State,Icon Line or call state Description Understanding Out-of-Range Alerts Bluetooth Wireless Headset Support Understanding Feature AvailabilityHandsfree Profile Support on the Phone Cleaning the Phone Basic Call Handling Placing a Call-Basic OptionsIf you want to Then See Choose Options NewCall Phone Book or Ph Book if available Press or Options DialChoose Missed Calls, or Received Calls, or Placed Calls Or Options Dial For more information Placing a Call-Additional OptionsDirectory Speed Directory Services Corporate Directory name can varyPress Options Submit Choose Options CallBack while Choose Fast Dial Service name can vary Push to Talk Service Using the Push to TalkAnswering a Call If you want to Then For more information, see Answer or Ending a Call Using Hold and ResumeEndCall , or Options EndCall Using Mute Switching Between Multiple Calls Transferring Calls Choose Options DirTrfr Choose Options SelectChoose Options iDivert Forwarding Calls to Another Number Choose Options CFwdAllUser Options Web Pages, On the Web, Using Do Not Disturb Choose Options DND Using Conference Features Making Conference Calls Using Conference Using JoinChoose Options ConfList. See Viewing or Removing Conference Participants, Select Choose Options ConfList . See Viewing or Removing Conference Using cBarge Using Meet-MeChoose Options cBarge MeetMe See Using Conference, Viewing or Removing Conference ParticipantsChoose Options ConfList Choose Options Remove Placing or Receiving Intercom Calls Basic Call Handling Advanced Call Handling Speed DialingSpeed-Dial Hot Key Line View Speed Dial Abbreviated Dial Using Speed Dial and Fast DialFast Dial Picking Up a Redirected Call on Your Phone Choose Options AbbrDialChoose Options PickUp Choose Options GPickUp Storing and Retrieving Parked Calls Choose Options OPickUp Logging Out of Hunt Groups Choose Options HLog Using Barge to Add Yourself to a Shared-Line Call Using a Shared LineUnderstanding Shared Lines Choose Options Barge or cBarge CBarge and BargeSee Viewing or Removing Conference Participants, Using BLF to Determine a Line State Choose Options Private Making and Receiving Secure Calls If you want to Then Tracing Suspicious Calls Prioritizing Critical CallsChoose Options Mcid If you Then Using Cisco Extension Mobility Using the Application Button Using the Push to Talk Service Using a Handset, Headset, and Speakerphone For more information, see Using Bluetooth Wireless Headsets, Obtaining Headsets Using Bluetooth Wireless Headsets Phone Settings Bluetooth Device List Phone Settings BluetoothPair Select Bluetooth Select Speaker or Handset Using AutoAnswer Changing Phone Settings Customizing Rings Sound Settings Alert Pattern Customizing Volume SettingsPhone Settings Sound Settings Volumes Phone Settings Customize Home Customizing the Phone ScreenSelect Ring Output Select Phone Book Phone Settings Display Settings Highlight LED Coverage Indicator , then press Or ChangeOr Change Options Web Pages, Changing Keypad Settings Using Any Key to Answer the PhonePhone Settings Keypad Settings Select Any Key Answer Setting the Keypad to Automatically Lock Select Keypad Auto Lock Choose Phone Settings Keypad Settings Select Keypad Tone Viewing Your Network Profile ListChanging the Keypad Tones Network Profiles Using Call Logs and Directories Using Call LogsChoose Missed Calls , or Received Calls , or Placed Calls Choose Options Delete , or choose Options Exit Directory Dialing Using Corporate Directory on Your Phone Using Personal Directory on Your PhoneDirectory Services Corporate Directory name can Or Search Directory Services Personal Address Access Personal Address BookThen press Options Submit Choose Options Delete Choose Options New Choose Options Fast DialPersonal Address Book Select Personal Fast Dials Using the Phone Book on Your Phone Assign any number as the primary number Dial Or OptionsMissed Calls, or Received Calls, or Placed Calls Search ContactSpeed Dials Tips Accessing Voice Messages Logging In to the User Options Web Pages Accessing Your User Options Web PagesIf you want to Then do this Subscribing to Phone Services Services Service NameTips for Navigating the User Options Web Pages Continue Certificate Accessing Your User Options Web PagesUser Options Device Configuring Features and Services on the Web Setting Up Speed Dials on the Web See Configuring Fast Dials on the Web, Click Speed Dials If you want to Then, do this after you log Choose User Options Personal Address BookClick Delete Selected Choose User Options Fast Dials Click Add New Using the Address Book Synchronization Tool Choose User Options Fast Dials Click Phone Services If you want to Then do this after you log Service Name Click Service URLChoose User Options User Settings Phone Settings, Click Line SettingsOptions Device Forwarding Calls to Another Number, Using Cisco WebDialer Web Pages, Settings Network Profile Network Configuration Host Name Understanding Additional Configuration Options See Accessing Your UserSee Using a Shared Line If you Then For more information Using a Shared Line Using CiscoSee Using AutoAnswer See Using BLF to Troubleshooting Your Phone General TroubleshootingSymptom Explanation Join fails Viewing Phone Administration Data CallBack failsIf you are asked to Then Device Information Network or Wlan Using the Quality Reporting Tool 106 OL-16132-01 Cisco One-Year Limited Hardware Warranty Terms 108 OL-16132-01 Index 110 OL-16132-01 Page 112 PAB 114 Page 116 OL-16132-01