Using Mute, Switching Between Multiple Calls | Cisco Systems 7937G

Tips

•Engaging the Hold feature typically generates music or a beeping tone.

•A held call is indicated by the Hold icon:

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute either in conjunction with the conference station or the external microphones.

If you want to...	Then...

Toggle Mute on	Press

Toggle Mute off	Press

Switching Between Multiple Calls

You can switch between multiple calls on a line. If the call that you want to switch to is not automatically highlighted, use the appropriate Navigation button to scroll to it.

If you want to...	Then...

Switch between connected	1.	Make sure the call that you want to switch to is highlighted.
calls on one line	2.	Press Resume.

	Any active call is placed on hold and the selected call is resumed.

Switch from a connected	Press Answer. The active call is placed on hold, and the selected call is
call to answer a ringing call	resumed.

Viewing Multiple Calls

Understanding how multiple calls are displayed on the conference station can help you organize your call-handling efforts.

In standard viewing mode, the conference station displays calls as follows for the highlighted line:

•Calls with the highest precedence and longest duration display at the top of the list.

•Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.

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Cisco Systems 7937G warranty Using Mute, Switching Between Multiple Calls, Viewing Multiple Calls, Tips

Contents

Including License and Warranty Page Common Phone Tasks Phone Screen Icons Contents Advanced Call Handling Cisco One-Year Limited Hardware Warranty Terms Index OL-11559-02 If you want to Then Using this GuideGetting Started Using External Devices Safety and Performance InformationPower Outage Finding Additional Information Accessibility Features Cisco Product Security Overview Connecting Your Conference Station Connecting the Conference Station to the Network Connecting Optional External Microphones Connecting an Optional Third-Party Wireless Microphone Kit Power interface cable Registering with Taps An Overview of Your Conference Station Understanding Buttons and Hardware Description Description For more information, see Icon Line or call state Description Understanding Lines vs. CallsUnderstanding Line and Call Icons Shared Line, See Understanding Line and Call Icons, Understanding Display Screen FeaturesFeature Buttons and Menus, Choosing Menu Items Understanding Feature Buttons and MenusCleaning and Maintaining the Display Screen Screen item Do this Understanding Feature Availability For more information Basic Call HandlingPlacing a Call-Basic Options If you want to Then See Corporate Placing a Call-Additional OptionsSpeed Dials Personal Directory Ending a Call Using Hold and ResumeAnswering a Call If you want to Then For more information, see Viewing Multiple Calls Using MuteSwitching Between Multiple Calls Tips Transferring Calls Forwarding All Calls to Another Number Understanding Types of Conference Calls Settings on the Web,Making Conference Calls Options Web Pages, Press ConfList Starting and Joining a Standard ConferenceMeet-Me Conference Calls Starting or Joining a Meet-Me Conference Call Speed Dialing Accessing Your User Options Web Pages,Advanced Call Handling On Your Conference Station, Picking Up a Redirected Call on Your Conference Station Understanding Shared Lines Using a Shared LineStoring and Retrieving Parked Calls Remote-in-Use Icon Adding Yourself to a Shared-Line Call Privacy Tracing Suspicious Calls Using Cisco Extension Mobility Using AutoAnswer Settings User Preferences Ring Type Changing Conference Station SettingsCustomizing Rings and Message Indicators Web, Settings User Preferences Contrast Customizing the Conference Station Display Screen Missed Calls , Placed Calls , or Received Calls Using Call Logs and DirectoriesUsing Call Logs Corporate Directory exact name can vary Using Corporate Directory on Your Conference StationDirectory Dialing Using Personal Directory on Your Conference Station Press Fast Dial Select Tips Accessing Voice Messages Indicators, Configuring Features and Services on the Web Using the User Options Web PagesAccessing Your User Options Web Pages If you want to Then do this Choose User Options Personal Address Book Using Personal Directory on the WebIf you want to Then do this after you log Click Delete Selected Choose User Options Fast Dials Click Add New Setting Up Speed Dialing on the Web Using the Address Book Synchronization Tool Click Speed Dials Setting Up Conference Station Services on the WebSee Configuring Fast Dials on the Web, Directory on Your Conference Station, Choose User Options Device Click Phone ServicesServices Next Controlling User Settings on the Web Choose User Options User Settings Click Line Settings Controlling Line Settings on the WebChanging Conference Station Settings, Calls to Another Number, Audible Message Waiting Indicator Policy drop-down list Using Cisco WebDialer Web Pages, If you want to Then If you Then For more information Understanding Additional Configuration OptionsUsing a Shared Line, Tracing Suspicious Calls See Using AutoAnswer, See Using Cisco Extension Symptom Explanation Troubleshooting Your Conference StationGeneral Troubleshooting Settings Network Configuration , and then navigate to Viewing Conference Station Administration DataUsing the Quality Reporting Tool If you are asked to Then Cisco One-Year Limited Hardware Warranty Terms Duration of Hardware Warranty Replacement, Repair, or Refund Policy for Hardware To Receive a Return Materials Authorization RMA Number OL-11559-02 Index See also barge Page OL-11559-02 Taps OL-11559-02