Cisco Systems 7937G warranty Troubleshooting Your Conference Station, General Troubleshooting

Troubleshooting Your Conference Station

This section provides troubleshooting information for the Cisco Unified IP Conference Station 7937G.

General Troubleshooting

This section provides information to help you troubleshoot general problems with the conference station. For more and detailed information, see your system administrator.

Symptom	Explanation
You cannot hear a dial	One or more of the following factors might apply:
tone or complete a call	• You must log into the Cisco Extension Mobility Service.
	• The conference station has time-of-day restrictions that prevent you
	from using some features during certain hours of the day.
A conference station	Your system administrator may have disabled the button on the
button is unresponsive	conference station.
The softkey that you	One or more of the following factors might apply:
want to use does not	• You must change the line state (for example, go off-hook or have a
appear
	connected call).
	• You must press more to reveal additional softkeys.
	• The conference station is not configured to support the feature
	associated with that softkey.
Barge fails and results	One or more of the following factors might apply:
in a fast busy tone	• You cannot barge an encrypted call if the conference station you are
	using is not configured for encryption. When your barge attempt fails
	for this reason, the conference station plays a fast busy tone.
	• You have toggled on the Privacy softkey.
You are disconnected	You will be disconnected from a call that you have joined using Barge if the
from a call that you	call is put on hold, transferred, or turned into a conference call.
joined using Barge
Cisco CallBack fails	The other party might have call forwarding enabled.

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