Using the Quality Reporting Tool | Cisco Systems 7937G guide

Viewing Conference Station Administration Data

Your system administrator might ask you to access administration data on the conference station for troubleshooting purposes.

If you are asked to...	Then...
Access network	Choose	> Settings > Network Configuration, and then navigate to
configuration data	the item that you want to view.
	the item that you want to view.
Access status data	Choose	> Settings > Status, and then navigate to the item that you
	want to view.
Access conference station	Choose	> Settings > Model Information, and then navigate to the
model information	item that you want to view.
	item that you want to view.

Using the Quality Reporting Tool

Your system administrator may temporarily configure the conference station with the

Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit information to your system administrator. Depending on your configuration, use the QRT to:

•Immediately report an audio problem on a current call.

•Select a general problem from a list of categories and choose reason codes.

Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0

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Cisco Systems 7937G warranty Viewing Conference Station Administration Data, Using the Quality Reporting Tool

Contents

Including License and Warranty Page Common Phone Tasks Phone Screen Icons Contents Advanced Call Handling Cisco One-Year Limited Hardware Warranty Terms Index OL-11559-02 If you want to Then Using this GuideGetting Started Finding Additional Information Safety and Performance InformationPower Outage Using External Devices Cisco Product Security Overview Accessibility Features Connecting the Conference Station to the Network Connecting Your Conference Station Connecting an Optional Third-Party Wireless Microphone Kit Connecting Optional External Microphones Power interface cable Registering with Taps Understanding Buttons and Hardware An Overview of Your Conference Station Description Description For more information, see Shared Line, Understanding Lines vs. CallsUnderstanding Line and Call Icons Icon Line or call state Description See Understanding Line and Call Icons, Understanding Display Screen FeaturesFeature Buttons and Menus, Screen item Do this Understanding Feature Buttons and MenusCleaning and Maintaining the Display Screen Choosing Menu Items Understanding Feature Availability If you want to Then See Basic Call HandlingPlacing a Call-Basic Options For more information Personal Directory Placing a Call-Additional OptionsSpeed Dials Corporate If you want to Then For more information, see Using Hold and ResumeAnswering a Call Ending a Call Tips Using MuteSwitching Between Multiple Calls Viewing Multiple Calls Forwarding All Calls to Another Number Transferring Calls Options Web Pages, Settings on the Web,Making Conference Calls Understanding Types of Conference Calls Press ConfList Starting and Joining a Standard ConferenceMeet-Me Conference Calls Starting or Joining a Meet-Me Conference Call On Your Conference Station, Accessing Your User Options Web Pages,Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Conference Station Remote-in-Use Icon Using a Shared LineStoring and Retrieving Parked Calls Understanding Shared Lines Privacy Adding Yourself to a Shared-Line Call Tracing Suspicious Calls Using AutoAnswer Using Cisco Extension Mobility Web, Changing Conference Station SettingsCustomizing Rings and Message Indicators Settings User Preferences Ring Type Customizing the Conference Station Display Screen Settings User Preferences Contrast Missed Calls , Placed Calls , or Received Calls Using Call Logs and DirectoriesUsing Call Logs Corporate Directory exact name can vary Using Corporate Directory on Your Conference StationDirectory Dialing Using Personal Directory on Your Conference Station Select Press Fast Dial Tips Indicators, Accessing Voice Messages If you want to Then do this Using the User Options Web PagesAccessing Your User Options Web Pages Configuring Features and Services on the Web Click Delete Selected Using Personal Directory on the WebIf you want to Then do this after you log Choose User Options Personal Address Book Click Add New Choose User Options Fast Dials Using the Address Book Synchronization Tool Setting Up Speed Dialing on the Web Directory on Your Conference Station, Setting Up Conference Station Services on the WebSee Configuring Fast Dials on the Web, Click Speed Dials Next Click Phone ServicesServices Choose User Options Device Choose User Options User Settings Controlling User Settings on the Web Calls to Another Number, Controlling Line Settings on the WebChanging Conference Station Settings, Click Line Settings Audible Message Waiting Indicator Policy drop-down list Web Pages, Using Cisco WebDialer If you want to Then Tracing Suspicious Calls Understanding Additional Configuration OptionsUsing a Shared Line, If you Then For more information See Using Cisco Extension See Using AutoAnswer, Symptom Explanation Troubleshooting Your Conference StationGeneral Troubleshooting If you are asked to Then Viewing Conference Station Administration DataUsing the Quality Reporting Tool Settings Network Configuration , and then navigate to Duration of Hardware Warranty Cisco One-Year Limited Hardware Warranty Terms To Receive a Return Materials Authorization RMA Number Replacement, Repair, or Refund Policy for Hardware OL-11559-02 Index See also barge Page OL-11559-02 Taps OL-11559-02