Chapter 8 Troubleshooting

Table 8-5 Troubleshooting Hints for the Discover Subtab (continued)

 

Feature

Symptom

 

Probable Cause

Possible Solution

 

 

 

 

 

 

 

Administration >

Devices are not

 

The device is not

Specify the device as a seed or increase

 

Discover >

discovered.

 

specified as a seed

the CDP distance so that devices are

 

DISCOVER

 

 

or the CDP

discovered in Administration >

 

 

 

 

distance is not high

Discover > Schedule Discovery or

 

 

 

 

enough to reach the

Run Discovery Now. See Managing

 

 

 

 

device.

Device Discovery, page 6-10.

 

 

 

 

 

 

 

 

 

 

CDP is not enabled

Enable CDP on the device; see Set Up

 

 

 

 

on the device.

Devices, page 6-12. If you are not using

 

 

 

 

 

CDP, you can import devices from a file

 

 

 

 

 

or from CiscoWorks2000; see

 

 

 

 

 

Importing Devices, page 6-28.

 

 

 

 

 

 

 

 

 

 

The device is a

Switches are not discovered unless they

 

 

 

 

switch that does

have an access point attached to them.

 

 

 

 

not have an access

Discovery can proceed beyond the

 

 

 

 

point attache dto it.

switch, but the switch itself is not

 

 

 

 

 

discovered.

 

 

 

 

 

Make sure a properly configured access

 

 

 

 

 

point is attached to the switch. See Set

 

 

 

 

 

Up Devices, page 6-12.

 

 

 

 

 

 

 

 

 

 

SNMP is not

SNMP must be enabled on the device

 

 

 

 

enabled on the

and credentials must be entered on the

 

 

 

 

device or SNMP

WLSE. See Set Up Devices, page 6-12

 

 

 

 

community strings

or Specifying Device Credentials,

 

 

 

 

are not entered on

page 6-6.

 

 

 

 

the WLSE.

 

 

 

 

 

 

 

 

 

 

 

 

 

SNMP timeouts or

Reset the timeouts and retries. See

 

 

 

 

retries are set too

Specifying Device Credentials,

 

 

 

 

low.

page 6-6.

 

 

 

 

 

 

 

 

 

 

The device is

None.

 

 

 

 

down.

 

 

 

 

 

 

 

 

 

 

 

 

 

The device is not

None. See the Supported Devices table

 

 

 

 

supported.

for supported devices and software

 

 

 

 

 

versions.

 

 

 

 

 

 

 

 

 

 

 

User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine

 

 

 

 

 

 

 

78-14947-01

 

 

 

 

 

8-13

 

 

 

 

 

 

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Cisco Systems 1105 manual Discovered in Administration, Discover Schedule Discovery or, Run Discovery Now. See Managing