Chapter 8 Troubleshooting

Table 8-4 Troubleshooting Hints for Reports (continued)

Feature

Symptom

Probable Cause

Possible Solution

 

 

 

 

Reports >

Email fails to

The SMTP server is not

Configure the SMTP server by

Scheduled Email

arrive at its

configured properly.

selecting Administration >

Jobs

destination.

 

Appliance > Configure

 

 

 

Mailroute.

 

 

 

 

 

There is a time

The time is not set

1. Reset the WLSE time to

 

discrepancy in the

correctly on the WLSE.

Universal Coordinated

 

scheduled email

 

Time (UTC) using CLI

 

jobs.

 

commands as follows:

 

 

 

a. Enter services stop to

 

 

 

stop services.

 

 

 

a. Enter the clock

 

 

 

command to reset the

 

 

 

time.

 

 

 

a. Enter services start to

 

 

 

restart the services.

 

 

 

2. Set the time in local browser

 

 

 

time, select Administration

 

 

 

> Appliance >

 

 

 

Time/NTP/Name.

 

 

 

 

Reports >

The access point

The wireless client was

Verify that the associated access

Wireless Clients

data in the

associated with an

points are in the managed

 

Historical

access point managed by

devices folder by selecting

 

Associations report

the WLSE, but it

Administration > Discover >

 

is not accurate.

subsequently associated

Managed Devices >

 

 

with an access point that

Manage/Unmanage.

 

 

was added to the

 

 

 

network, but not yet

 

 

 

managed by the WLSE.

 

 

 

 

 

 

User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine

8-10

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Cisco Systems 1105 Scheduled Email, Jobs, Enter services stop to, Enter services start to, Time, select Administration