Chapter8 Troubleshooting
8-10
User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine
78-14947-01
Reports >
Scheduled Email
Jobs
Email fails to
arrive at its
destination.
The SMTP server is not
configured properly. Configure the SMTP server by
selecting Administration >
Appliance > Configure
Mailroute.
There is a time
discrepancy in the
scheduled email
jobs.
The time is not set
correctly on the WLSE. 1. Reset the WLSE time to
Universal Coordinated
Time (UTC) using CLI
commands as follows:
a. Enter services stop to
stop services.
a. Enter the clock
command to reset the
time.
a. Enter services start to
restart the services.
2. Set the time in local browser
time, select Administration
> Appliance >
Time/NTP/Name.
Reports >
Wireless Clients The access point
data in the
Historical
Associations report
is not accurate.
The wireless client was
associated with an
access point managed by
the WLSE, but it
subsequently associated
with an access point that
was added to the
network, but not yet
managed by the WLSE.
Verify that the associated access
points are in the managed
devices folder by selecting
Administration > Discover >
Managed Devices >
Manage/Unmanage.
Table8-4 Troubleshooting Hints for Reports (continued)
Feature Symptom Probable Cause Possible Solution