Chapter8 Troubleshooting
8-2
User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine
78-14947-01
Faults
Table8-1 Troubleshooting Hints for Faults
Feature Symptom Probable Cause Possible Solution
Faults >
Display Faults The Display Fault view is
blank. There are no faults to
report based on the
filtering criteria you
entered.
Not applicable.
The Description column
in the Display Faults table
shows, "SNMP query
received authentication
error response."
The user created for
community strings does
not have Admin, Ident,
Firmware, and SNMP
privileges.
Make sure the SNMP
community string set on the
WLSE (Administration >
Discover > Device
Credentials.) is the same
as the string set on the
access point (Setup >
Security > User
Information).
The Description column
in the Display Faults table
shows, "Authentication
failed. Please check LEAP
credentials."
The server is reachable
but the credentials are
incorrect.
Make sure that the
credentials are set correctly
by selecting
Administration >
Discover > LEAP,
RADIUS, or EAP-MD5
Server.
Faults >
Notification
Settings
Email fails to arrive at
destination. The SMTP server is not
configured properly. Configure the SMTP server
by selecting
Administration >
Appliance > Configure
Mailroute.