Chapter 8 Troubleshooting

Faults

Table 8-1 Troubleshooting Hints for Faults

Feature

Symptom

Probable Cause

Possible Solution

 

 

 

 

Faults >

The Display Fault view is

There are no faults to

Not applicable.

Display Faults

blank.

report based on the

 

 

 

filtering criteria you

 

 

 

entered.

 

 

 

 

 

 

The Description column

The user created for

Make sure the SNMP

 

in the Display Faults table

community strings does

community string set on the

 

shows, "SNMP query

not have Admin, Ident,

WLSE (Administration >

 

received authentication

Firmware, and SNMP

Discover > Device

 

error response."

privileges.

Credentials.) is the same

 

 

 

as the string set on the

 

 

 

access point (Setup >

 

 

 

Security > User

 

 

 

Information).

 

 

 

 

 

The Description column

The server is reachable

Make sure that the

 

in the Display Faults table

but the credentials are

credentials are set correctly

 

shows, "Authentication

incorrect.

by selecting

 

failed. Please check LEAP

 

Administration >

 

credentials."

 

Discover > LEAP,

 

 

 

RADIUS, or EAP-MD5

 

 

 

Server.

 

 

 

 

Faults >

Email fails to arrive at

The SMTP server is not

Configure the SMTP server

Notification

destination.

configured properly.

by selecting

Settings

 

 

Administration >

 

 

 

Appliance > Configure

 

 

 

Mailroute.

 

 

 

 

 

User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine

8-2

78-14947-01

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Cisco Systems 1105 manual Faults, Feature Symptom Probable Cause Possible Solution