Chapter 8 Troubleshooting

Table 8-4 Troubleshooting Hints for Reports (continued)

Feature

Symptom

Probable Cause

Possible Solution

 

 

 

 

Reports > Current

The report for

The SNMP user may not

Open a browser window to the

> Summary

access points is

have the correct rights

access point, and select Setup >

 

empty.

assigned.

Security > User Information.

Reports > Current

 

 

 

> Detailed

 

 

Make sure that the user

 

 

 

corresponding to the SNMP

 

 

 

community (which is set up in

 

 

 

WLSE in Discovery > Device

 

 

 

Credentials) has been granted

 

 

 

rights for the following: Ident,

 

 

 

firmware, admin, snmp, and

 

 

 

write.

 

 

 

If not, click on the user and

 

 

 

assign all these rights.

 

 

 

 

Reports > Current

The report is empty

Reports cannot be

Display individual reports for

 

for a group report

displayed for a

the sub-groups or devices within

 

on a user-defined

user-defined group that

the user-defined group.

 

group.

contains another group.

 

 

 

 

 

Administration

The following table lists troubleshooting hints for Administration > Discover.

Table 8-5 Troubleshooting Hints for the Discover Subtab

Feature

Symptom

Probable Cause

Possible Solution

 

 

 

 

Administration >

Devices were

The devices have

Select Administration > Discover >

Discover >

discovered but

not been moved to

Managed Devices. Move the devices

Managed Devices

are not displayed

the Managed state.

from New or Unmanaged to Managed.

 

in the GUI; for

 

See Manage Devices, page 6-3.

 

example, in

 

 

 

Reports.

 

 

 

 

 

 

 

 

User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine

 

 

 

 

 

 

78-14947-01

 

 

8-11

 

 

 

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Cisco Systems 1105 manual Administration