8-11
User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine
78-14947-01
Chapter8 Troubleshooting
Administration
The following table lists troubleshooting hints for Administration > Discover.
Reports > Current
> Summary The report for
access points is
empty.
The SNMP user may not
have the correct rights
assigned.
Open a browser window to the
access point, and select Setup >
Security > User Information.
Make sure that the user
corresponding to the SNMP
community (which is set up in
WLSE in Discovery > Device
Credentials) has been granted
rights for the following: Ident,
firmware, admin, snmp, and
write.
If not, click on the user and
assign all these rights.
Reports > Current
> Detailed
Reports > Current The report is empty
for a group report
on a user-defined
group.
Reports cannot be
displayed for a
user-defined group that
contains another group.
Display individual reports for
the sub-groups or devices within
the user-defined group.
Table8-4 Troubleshooting Hints for Reports (continued)
Feature Symptom Probable Cause Possible Solution
Table8-5 Troubleshooting Hints for the Discover Subtab
Feature Symptom Probable Cause Possible Solution
Administration >
Discover >
Managed Devices
Devices were
discovered but
are not displayed
in the GUI; for
example, in
Reports.
The devices have
not been moved to
the Managed state.
Select Administration > Discover >
Managed Devices. Move the devices
from New or Unmanaged to Managed.
See Manage Devices, page 6-3.