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User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine
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Preface Obtaining Technical Assistance
Cisco.comCisco.com is the foundation of a suite of interactive, networked services that
provides immediate, open access to Cisco information, networking solutions,
services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use
tool that provides a broad range of features and services to help you to
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and ser vice.
To access Cisco.com, go to this URL:
http://www.cisco.com
Technical Assistance CenterThe Cisco Technical Assistance Center (TAC) is available to all customers who
need technical assistance with a Cisco product, technology, or solution. Two
levels of support are available: the Cisco TAC WebSite and the Cisco TAC
Escalation Center.
Cisco TAC inquires are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco
product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network
functionality is noticeably impaired, but most business operations continue.