Advanced Call Handling, Speed Dialing | Cisco Systems 7970 manual

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features:

•Speed-dial buttons

•Abbreviated Dialing

•Fast Dials

Note	•	To set up speed-dial buttons and Abbreviated Dial, you must access your User Options
		web pages. See Accessing Your User Options Web Pages, page 55.
	• To set up Fast Dials, you must access the Personal Directory feature. See Using Personal
		Directory on Your Phone, page 51.
	•	Alternately, your system administrator can configure speed-dial features for you.

If you want to...	Then...

Use speed-dial	1.	Set up speed-dial buttons. See the Setting Up Speed Dials on the Web,
buttons		page 58.
	2.	To place a call, press	(a speed-dial button).
	Note If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can
		see if the speed-dial number is busy before dialing. See Using BLF to
		Determine a Line State, page 38.

Use Abbreviated	1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,
Dial		page 58.
	2.	To place a call, enter the Abbreviated Dialing code and press AbbrDial.

Use Fast Dial	1.	Create a Personal Address Book entry and assign a Fast Dials code. See Using
		Personal Directory on the Web, page 56.
	2.	To place a call, access the Fast Dial service on your phone. See Using Personal
		Directory on Your Phone, page 51.

32			OL-14682-01

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Cisco Systems 7970 manual Advanced Call Handling, Speed Dialing, Web pages. See Accessing Your User Options Web Pages

Contents

Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Safety and Performance Information Power OutageUsing External Devices Finding Additional Information Accessibility Features Cisco Product Security Overview Connecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip RequiredAdjusting the Footstand Optional Headset Information Registering with TapsAudio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and Hardware Description Understanding Lines vs. Calls Understanding Line and Call Icons Understanding Touchscreen FeaturesIcon Line or call state Description Understanding Feature Buttons and Menus, Cleaning and Maintaining the Touchscreen Choosing Touchscreen ItemsTo choose a Do this Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Understanding Feature Availability Feature Softkey Understanding SIP vs. Sccp Basic Call Handling Placing a Call-Basic OptionsFor more information If you want to Then See Placing a Call-Additional Options Corporate Answering a Call If you want to Then For more information, see Answer Ending a CallTip Or EndCall Using Hold and ResumeIf you want to Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Using Do Not Disturb Settings on the Web,Press CFwdALL or Forward All User Options Web Pages, Making Conference Calls Using Conference FeaturesPress DND or Do Not Disturb Using Conference See Viewing or Removing Conference Participants, Using Join Using cBarge See Using Conference, Placing or Receiving Intercom CallsViewing or Removing Conference Participants Press ConfList or Conference List You cannot place an intercom call on hold Web pages. See Accessing Your User Options Web Pages, Advanced Call HandlingSpeed Dialing Directory on Your Phone, Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Using a Shared Line Logging Out of Hunt GroupsUnderstanding Shared Lines Remote-in-Use Icon Using Barge to Add Yourself to a Shared-Line Call Sharing Call Information and BargingPrivacy CBarge and Barge Using Barge Features Press Private Using BLF to Determine a Line State Making and Receiving Secure Calls Prioritizing Critical Calls Tracing Suspicious CallsPress Mcid or Malicious Call ID If you Then Using Cisco Extension Mobility Access Lists for Mobile Connect,See Switching an In-Progress Call to Another Phone, See Answering a Call, Phone, See Placing a Call-Additional Options, User Using a Handset, Headset, and SpeakerphonePreferences Audio Preferences Wideband Handset. If Using AutoAnswer Obtaining a Headset Changing Phone Settings Customizing Rings and Message IndicatorsUser Preferences Rings Options Web Pages, Customizing the Touchscreen User Preferences BrightnessUser Preferences Viewing Angle User Preferences Background Images Using Call Logs and Directories Using Call LogsMissed Calls, Placed Calls, or Received Calls Press Delete Tip Directory Dialing Using Corporate Directory on Your PhoneCorporate Directory exact name can vary Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials Tips Accessing Voice Messages Customizing Rings and Message Indicators, Using the User Options Web Pages Accessing Your User Options Web PagesIf you want to Then do this Options Device Configuring Features and Services on the Web Using Personal Directory on the WebIf you want to Then do this after you log Choose User Options Personal Address Book Choose User Options Fast Dials Create a PAB entry. See Using Your Personal Address Book onClick Add New Setting Up Speed Dials on the Web See Configuring Fast Dials on the Web,Choose User Options Device Click Speed Dials Setting Up Phone Services on the Web Click Phone Services Click Service URL Controlling User Settings on the WebChoose User Options User Settings Controlling Line Settings on the Web Click Line Settings Change the audible Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access Lists Choose User Options Mobility Settings Remote Destinations Click Remote Destinations Using Cisco WebDialer Network Configuration Host Name Using a Shared Line, Understanding Additional Configuration OptionsIf you Then For more information See Using AutoAnswer, See Using BLF to Determine a LineSee Using Cisco Extension Advanced Call Handling Troubleshooting Your Phone General TroubleshootingSymptom Explanation See Cleaning and Maintaining Using the Quality Reporting Tool Viewing Phone Administration DataIf you are asked to Then Cisco One-Year Limited Hardware Warranty Terms Duration of Hardware Warranty Replacement, Repair, or Refund Policy for Hardware To Receive a Return Materials Authorization RMA Number Index OL-14682-01 FAC 18 PAB Page Taps Page USA