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Common Phone Tasks
Button Icons
Contents
Viewing or Removing Conference Participants
Using a Handset, Headset, and Speakerphone
Cisco One-Year Limited Hardware Warranty Terms Index
If you want to Then
Using this Guide
Getting Started
Safety and Performance Information
Power Outage
Using External Devices
Finding Additional Information
Accessibility Features
Cisco Product Security Overview
Connecting Your Phone
Adjusting the Footstand Optional
Removing the Hookswitch Clip Required
Adjusting the Handset Rest Optional
Audio Quality Subjective to the User
Registering with Taps
Headset Information
An Overview of Your Phone
Understanding Buttons and Hardware
Description
Understanding Lines vs. Calls
Icon Line or call state Description
Understanding Touchscreen Features
Understanding Line and Call Icons
Understanding Feature Buttons and Menus,
Cleaning and Maintaining the Touchscreen
Choosing Touchscreen Items
To choose a
Do this
Understanding Feature Buttons and Menus
Accessing the Help System on Your Phone
Understanding Feature Availability
Feature Softkey
Understanding SIP vs. Sccp
Basic Call Handling
Placing a Call-Basic Options
For more information
If you want to Then See
Placing a Call-Additional Options
Corporate
Answering a Call
If you want to Then For more information, see
Tip
Ending a Call
Answer
If you want to
Using Hold and Resume
Or EndCall
Using Mute
Switching Between Multiple Calls
Switching an In-Progress Call to Another Phone
Viewing Multiple Calls
Transferring Calls
Sending a Call to a Voice Message System
Forwarding Calls to Another Number
Using Do Not Disturb
Settings on the Web,
Press CFwdALL or Forward All
User Options Web Pages,
Press DND or Do Not Disturb
Using Conference Features
Making Conference Calls
Using Conference
See Viewing or Removing Conference Participants,
Using Join
Using cBarge
See Using Conference,
Placing or Receiving Intercom Calls
Viewing or Removing Conference Participants
Press ConfList or Conference List
You cannot place an intercom call on hold
Web pages. See Accessing Your User Options Web Pages,
Advanced Call Handling
Speed Dialing
Directory on Your Phone,
Picking Up a Redirected Call on Your Phone
Storing and Retrieving Parked Calls
Using a Shared Line
Logging Out of Hunt Groups
Understanding Shared Lines
Remote-in-Use Icon
Using Barge to Add Yourself to a Shared-Line Call
Sharing Call Information and Barging
Privacy
CBarge and Barge
Using Barge Features
Press Private
Using BLF to Determine a Line State
Making and Receiving Secure Calls
Press Mcid or Malicious Call ID
Tracing Suspicious Calls
Prioritizing Critical Calls
If you Then
Using Cisco Extension Mobility
Access Lists for Mobile Connect,
See Switching an In-Progress Call to Another Phone,
See Answering a Call,
Phone,
See Placing a Call-Additional Options,
Preferences Audio Preferences Wideband Handset. If
Using a Handset, Headset, and Speakerphone
User
Using AutoAnswer
Obtaining a Headset
Changing Phone Settings
Customizing Rings and Message Indicators
User Preferences Rings
Options Web Pages,
Customizing the Touchscreen
User Preferences Brightness
User Preferences Viewing Angle
User Preferences Background Images
Using Call Logs and Directories
Using Call Logs
Missed Calls, Placed Calls, or Received Calls
Press Delete
Tip
Corporate Directory exact name can vary
Using Corporate Directory on Your Phone
Directory Dialing
Using Personal Directory on Your Phone
Press Fast Dial
Personal Directory Personal Fast Dials
Tips
Accessing Voice Messages
Customizing Rings and Message Indicators,
Using the User Options Web Pages
Accessing Your User Options Web Pages
If you want to Then do this
Options Device
Configuring Features and Services on the Web
Using Personal Directory on the Web
If you want to Then do this after you log
Choose User Options Personal Address Book
Click Add New
Create a PAB entry. See Using Your Personal Address Book on
Choose User Options Fast Dials
Setting Up Speed Dials on the Web
See Configuring Fast Dials on the Web,
Choose User Options Device
Click Speed Dials
Setting Up Phone Services on the Web
Click Phone Services
Choose User Options User Settings
Controlling User Settings on the Web
Click Service URL
Controlling Line Settings on the Web
Click Line Settings
Change the audible
Setting Up Phones and Access Lists for Mobile Connect
Choose User Options Mobility Settings Access Lists
Choose User Options Mobility Settings Remote Destinations
Click Remote Destinations
Using Cisco WebDialer
Network Configuration Host Name
If you Then For more information
Understanding Additional Configuration Options
Using a Shared Line,
See Using AutoAnswer,
See Using BLF to Determine a Line
See Using Cisco Extension
Advanced Call Handling
Troubleshooting Your Phone
General Troubleshooting
Symptom Explanation
See Cleaning and Maintaining
If you are asked to Then
Viewing Phone Administration Data
Using the Quality Reporting Tool
Cisco One-Year Limited Hardware Warranty Terms
Duration of Hardware Warranty
Replacement, Repair, or Refund Policy for Hardware
To Receive a Return Materials Authorization RMA Number
Index
OL-14682-01
FAC 18
PAB
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Taps
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