Understanding Additional Configuration Options | Cisco Systems 7970

Understanding Additional Configuration Options

Your system administrator can configure your phone to use specific softkey and button templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment.

Note You can locate Phone Guides and other documents listed in this table on the web: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home. html

If you...	Then...		For more information...

Need to handle more	Ask your system administrator to		Talk to your system administrator
calls on your phone line	configure your line to support more		or phone support team.
	calls.

Need more than one	Ask your system administrator to		Talk to your system administrator
phone line	configure one or more additional		or phone support team.
	directory numbers for you.

Need more speed-dial	First make sure that you are using all		See:
buttons	of your currently available speed-dial		• Speed Dialing, page 32
	buttons.
			• Cisco Unified IP Phone
	If you need additional speed-dial
			Expansion Module 7914
	buttons, try using Abbreviated Dialing
			Phone Guide (SCCP phones
	or subscribing to the Fast Dial service.
			only)

	Another option is to attach the Cisco
	Unified IP Phone Expansion Module
	7914 to your phone.

Work with (or work as)	Consider using:		See:
an administrative	•	Cisco Unified Communications	• Using a Shared Line, page 35
assistant
		Manager Assistant	• Cisco Unified


	•	A shared line	Communications Manager
			Assistant User Guide

Want to use one	Request a shared line. This allows you		See Using a Shared Line, page 35.
extension for several	to use one extension for your desk
phones	phone and lab phone, for example.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1				67

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Cisco Systems 7970 Understanding Additional Configuration Options, If you Then For more information, Using a Shared Line

Contents

Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Using this Guide Getting StartedIf you want to Then Finding Additional Information Safety and Performance InformationPower Outage Using External Devices Cisco Product Security Overview Accessibility Features Connecting Your Phone Removing the Hookswitch Clip Required Adjusting the Handset Rest OptionalAdjusting the Footstand Optional Registering with Taps Headset InformationAudio Quality Subjective to the User Understanding Buttons and Hardware An Overview of Your Phone Description Understanding Lines vs. Calls Understanding Touchscreen Features Understanding Line and Call IconsIcon Line or call state Description Understanding Feature Buttons and Menus, Do this Cleaning and Maintaining the TouchscreenChoosing Touchscreen Items To choose a Accessing the Help System on Your Phone Understanding Feature Buttons and Menus Feature Softkey Understanding Feature Availability Understanding SIP vs. Sccp If you want to Then See Basic Call HandlingPlacing a Call-Basic Options For more information Corporate Placing a Call-Additional Options If you want to Then For more information, see Answering a Call Ending a Call AnswerTip Using Hold and Resume Or EndCallIf you want to Switching Between Multiple Calls Using Mute Viewing Multiple Calls Switching an In-Progress Call to Another Phone Transferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message System User Options Web Pages, Using Do Not DisturbSettings on the Web, Press CFwdALL or Forward All Using Conference Features Making Conference CallsPress DND or Do Not Disturb See Viewing or Removing Conference Participants, Using Conference Using Join Using cBarge Press ConfList or Conference List See Using Conference,Placing or Receiving Intercom Calls Viewing or Removing Conference Participants You cannot place an intercom call on hold Directory on Your Phone, Web pages. See Accessing Your User Options Web Pages,Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Remote-in-Use Icon Using a Shared LineLogging Out of Hunt Groups Understanding Shared Lines CBarge and Barge Using Barge to Add Yourself to a Shared-Line CallSharing Call Information and Barging Privacy Press Private Using Barge Features Making and Receiving Secure Calls Using BLF to Determine a Line State Tracing Suspicious Calls Prioritizing Critical CallsPress Mcid or Malicious Call ID If you Then See Answering a Call, Using Cisco Extension MobilityAccess Lists for Mobile Connect, See Switching an In-Progress Call to Another Phone, Phone, See Placing a Call-Additional Options, Using a Handset, Headset, and Speakerphone UserPreferences Audio Preferences Wideband Handset. If Obtaining a Headset Using AutoAnswer Options Web Pages, Changing Phone SettingsCustomizing Rings and Message Indicators User Preferences Rings User Preferences Background Images Customizing the TouchscreenUser Preferences Brightness User Preferences Viewing Angle Press Delete Using Call Logs and DirectoriesUsing Call Logs Missed Calls, Placed Calls, or Received Calls Tip Using Corporate Directory on Your Phone Directory DialingCorporate Directory exact name can vary Using Personal Directory on Your Phone Personal Directory Personal Fast Dials Press Fast Dial Tips Customizing Rings and Message Indicators, Accessing Voice Messages Options Device Using the User Options Web PagesAccessing Your User Options Web Pages If you want to Then do this Choose User Options Personal Address Book Configuring Features and Services on the WebUsing Personal Directory on the Web If you want to Then do this after you log Create a PAB entry. See Using Your Personal Address Book on Choose User Options Fast DialsClick Add New Click Speed Dials Setting Up Speed Dials on the WebSee Configuring Fast Dials on the Web, Choose User Options Device Click Phone Services Setting Up Phone Services on the Web Controlling User Settings on the Web Click Service URLChoose User Options User Settings Click Line Settings Controlling Line Settings on the Web Change the audible Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile Connect Click Remote Destinations Choose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Network Configuration Host Name Understanding Additional Configuration Options Using a Shared Line,If you Then For more information Advanced Call Handling See Using AutoAnswer,See Using BLF to Determine a Line See Using Cisco Extension See Cleaning and Maintaining Troubleshooting Your PhoneGeneral Troubleshooting Symptom Explanation Viewing Phone Administration Data Using the Quality Reporting ToolIf you are asked to Then Duration of Hardware Warranty Cisco One-Year Limited Hardware Warranty Terms To Receive a Return Materials Authorization RMA Number Replacement, Repair, or Refund Policy for Hardware Index OL-14682-01 FAC 18 PAB Page Taps Page USA