Troubleshooting Using Debug Commands
Command | Possible Problem | Solution | |
show isdn status | • | Improperly connected cable. | • Refer to troubleshooting information in Cisco 800 |
(user EXEC mode). |
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| Series Routers Hardware Installation Guide. |
See output 1 example |
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following this table. |
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| • | Damaged IDSL cable. | • Order a new red IDSL cable from your Cisco |
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| reseller. |
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| • Problem with IDSL line. | • Contact your telephone service provider to report | |
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| a problem. |
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| If the problem continues after these steps, call your |
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| Cisco reseller. |
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| • Software configuration error for | • Check your router configuration. See the | |
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| router connected to Cisco 802 | documentation that shipped with your router for |
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| IDSL or Cisco 804 IDSL router. | more information. |
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debug ppp negotiation, | • PAP or CHAP authentication | • For PAP, check the settings of the PAP hostname | |
debug ppp |
| failed. | and password for correct spelling and use of |
authentication |
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| uppercase and lowercase letters. If settings are |
(privileged EXEC mode) |
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| incorrect, reconfigure them. |
See output 2 example |
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| • For CHAP, clear the existing hostname and |
following this table. |
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| password. Reconfigure the hostname and |
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| password. |
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Output 1 Example (show isdn status)
| The current | ISDN Switchtype = |
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| ISDN BRI0 interface |
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| Layer 1 Status: |
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| DEACTIVATED |
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| Layer 2 Status: |
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| Layer 2 NOT | Activated |
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| Layer 3 Status: |
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| No Active Layer | 3 Call(s) |
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| Activated dsl 0 CCBs = 0 |
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| Total Allocated | ISDN CCBs = 0 |
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| isdn# |
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| ISDN BR0:TX | RRp sapi = 0 tei = 80 nr = 1 | ||||||
| ISDN BR0:RX | <- | RRf sapi = 0 | tei = 80 | nr = 1 | |||
| isdn# |
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| ISDN BR0:TX | RRp sapi = 0 tei = 81 nr = 1 | ||||||
| ISDN BR0:RX | <- | RRf sapi = 0 | tei = 81 | nr = 1 | |||
| ISDN BR0:TX | RRp sapi = 0 tei = 80 nr = 1 | ||||||
| ISDN BR0:RX | <- | RRf sapi = 0 | tei = 80 | nr = 1 | |||
| isdn#und all |
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| isdn#show isdn st |
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| The current | ISDN Switchtype = | ||||||
| ISDN BRI0 interface |
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| Layer 1 | Status: |
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| ACTIVE |
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| Layer 2 | Status: |
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| TEI | = 80, State = MULTIPLE_FRAME_ESTABLISHED | ||||||
| TEI | = 81, State = MULTIPLE_FRAME_ESTABLISHED | ||||||
| Layer 3 | Status: |
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| Installing and Configuring Cisco 802 IDSL and Cisco 804 IDSL Routers |
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| 17 |
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