Exceptions
This warranty does not cover misuse or minor imperfections that fall within design specifications or that do not materially alter functionality. BayTech does not warrant and is not responsible for damages incurred in shipping and handling or caused by disasters (such as fire, flood, wind, earthquake, lightning, power surges or water).
The warranty will be voided regarding products that have been neglected, altered, abused, misused, or used for purposes other than those for which it was designed.
Under no circumstances shall BayTech be liable for any special, incidental, or consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any other legal theory. Such damages include (but are not limited to) loss of profits, loss of the product or associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, down time, purchaser’s time, the claims of third parties, including customers, and injury to property.
BayTech Extended Warranty
Extended warranties and overnight replacements are available for purchase, but only at the time of product purchase. The extended warranty cost will not exceed 7% per year of the product list price unless otherwise stated in the customer contract or approved by BayTech management. Contact BayTech for further details on this.
Technical Support
BayTech offers Tech Support for the lifetime of the product. A staff of Applications Engineers is on duty to assist with installation, set up or operation issues. Support is available from 8:00 a.m. to 5 p.m. (CST or CDT), Monday through Friday at the phone numbers or website provided below.
Please have the following information available to help the Applications Engineers answer questions efficiently:
1.BayTech model type
2.Unit serial number
3.Firmware version (if accessible)
4.A list of devices connected to the BayTech unit
5.A general description of the application being used and the intended outcome
6.Information about cables and adapters being used (type, length, place of purchase)
7.The name of the software emulation program being used
8.Printout of the configuration status (if possible)
Bay Technical Associates, Inc.
5239 A Avenue
Long Beach Industrial Park Long Beach, MS 39560
Telephone:
FAX: 228.563.7335
Email: support@baytech.net
Website: www.baytech.net
Repair and Return Policy
(Return policy refers to BayTech products purchased and returned for credit or repair.)
A Return Authorization (RA) number must be obtained in all cases before returning the BayTech product. Have the serial number and reason for the return or description of the problem handy. Customers in the Continental U.S. can call
28
