If a product is being returned for credit (based on BayTech approval), the credit will not include shipping and handling charges. Determination of credit amount will be made after BayTech receives the product. Returns on BayTech products older than 3 months are subject to a 15%
Before dismantling equipment or returning the unit for any reason, always contact BayTech. Attempting to repair a product without BayTech authorization may result in voiding the warranty.
Follow the instructions below for repackaging and shipping. NOTE: Power should be disconnected
from the power source before servicing or dismantling.
Return Authorization Process:
1.Contact BayTech to get a Return Authorization (RA) Number. IMPORTANT: BayTech will not accept any returns without an RA number.
2.Package the unit carefully in its original packaging or similar packaging. The warranty does not cover damage sustained during shipment. Enclose a letter with name, address, RA number, daytime phone number and description of the problem.
3.Mark the RA number clearly on the outside of the package.
NOTE: If the RA number is not on the outside of the box, the package will be returned back to the sender or will sit in Receiving until the customer calls in regarding status of RA.
4. Ship the unit by insured, prepaid carrier to the following address:
Bay Technical Associates 5239 A Avenue
Long Beach Industrial Park Long Beach, MS 39560 RA #: 140-xxxxx
5.Surround your unit with a minimum of two inches of insulation.
6.Be sure to seal the box securely with strapping or packing tape. We do not recommend masking tape or cellophane tape.
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