Cisco Systems OL-23884-03 manual Greetings Default Precedence Rules

Accessing Setup Options

Greetings are messages that callers hear when they reach your voice mail. You can have the following greetings:

•Standard greeting—Normal greeting played to callers when they reach your voice mail. This can be either the default system greeting or a greeting that you have recorded and chosen as your own standard greeting.

•Multiple Alternate greetings—Multiple alternate greetings are recorded by you and played to the callers when they reach your voice mail. You can turn these greetings on or off using the voice-mail menu. These greetings are used as an alternative to your standard greeting. Following are the Multiple Alternate greetings:

–Alternate greetings—To record a special greeting (other than standard greeting).

–Meeting greeting—To record a greeting that plays when you are in a meeting.

–Vacation greetings—To record a greeting that plays during the time when you are on a Vacation.

–Extended Absence greetings—To record a greeting that plays during the time when you are absent for an extended period of time. If extended absence greeting is turned on then mailbox will not take messages from external callers or will not accept messages from subscribers.

•State Based greetings—State based greetings are recorded by you and played to the callers according to the state of your business. Following are the State Based greetings:

–Busy greeting—To record a that plays when you are busy. This greeting is played and it takes precedence over standard, closed, and internal greetings if the subscriber is busy over the phone and if this greeting is enabled. But if a multiple alternate greeting is enabled then it takes precedence over busy greeting. Phone or call agent must provide the support necessary for Cisco Unity Express to identify that the phone is busy and the call forward is on busy rather than on no-answer.

–Closed greeting—To record a greeting that plays during non-business hours or hours past your business hours. This greeting is played if it is not a business hour and if this greeting is enabled. Business hours are based on the business schedule that is associated to Voicemail. If internal greeting is enabled and if the call is during non-business hours then closed greeting is played over standard greeting. But multiple alternate greeting, busy greeting and internal greeting takes precedence over closed greeting.

–Internal greeting—To record a greeting that plays when you receive a call from an internal extension number.

		Greetings	Default	Precedence Rules
		Standard	Enabled	Standard greeting plays if all other (multiple alternate or
				state-based) greetings are disabled.
		Alternate	Enabled or Disabled	Alternate greeting takes precedence over all other
				greetings if this greeting is enabled.
		Meeting	Enabled or Disabled	Meeting greeting takes precedence over all other
				greetings if this greeting is enabled.
		Vacation	Enabled or Disabled	Vacation greeting takes precedence over all other
				greeting if this greeting is enabled.
		Extended Absence	Enabled or Disabled	Extended absence greeting takes precedence over all
				other greetings if this greeting is enable.
	Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features
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