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Cisco Unity Express 8.6 Voicemail User’s Guide for Advanced Features
OL-23884-03
Accessing Setup Options
Note Either standard or one of the multiple alternate greetings can be enabled at a time, but all or none of the
state based greetings can be enabled at the same time.
Managing Greetings
Step1 Perform steps in the “Accessing CiscoUnity Express by Phone” section on page 4 to reach the main
voice-mail menu.
Step2 Press 4 to access the Setup Options menu.
Step3 Press 1 to access the Greetings menu. Your active greeting plays.
•To rerecord your current greeting, press 1. See the “Rerecording Your Current Greeting” section on
page 11.
•To turn on or turn off your greetings, press 2. See the “Turning Greetings On and Off” section on
page 11.
•To edit a greeting, press 3. See the “Rerecording Your Standard Greeting” section on page 12 and
the “Rerecording Your Alternate Greeting” section on page12.
•To hear all greetings, press 8. See the “Reviewing All Greetings” section on page12.
Rerecording Your Current Greeting
Step1 After your current greeting plays, press 1 to rerecord your current greeting.
Step2 At the tone, speak your greeting. When done, press #. Your newly recorded greeting plays.
Step3 To rerecord, press 1.
Turning Greetings On and Off
Step1 Press 1 to access the Greetings menu. Your current greeting plays.
Step2 Press 2 to turn off your current greeting and turn on the alternate greeting (make sure you have recorded
an alternate greeting).
Step3 Press 3 to turn off your alternate greeting and turn on your meeting greeting.
Step4 Press 4 to turn off the meeting greeting and turn on your vacation greeting.
Step5 Press 5 to turn off vacation greeting and turn on your extended absence greeting.
Step6 Press 6 to turn off the extended absence greeting.
Busy Disabled Busy greeting takes precedence over standard greeting if
the system is busy.
Closed Disabled Closed greeting takes precedence over standard greeting
if business is closed.
Internal Disabled Internal greeting takes precedence over standard greeting
if the call is from an internal extension number.