Cisco Systems OL-23884-03 manual

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Cisco Unity Express 8.6 Voice-Mail SystemUser’s Guide for Advanced Features

OL-23884-03

Updated: November 8, 2012

This guide provides information about using some of the advanced voice-mail features of your

Cisco Unity Express voice-mail system. It describes how to access these features by dialing in to the

Cisco Unity Express system using your CiscoUnified IP phone. Information is also provided about

using Cisco VoiceView Express. Use this guide together with the documents listed in the “Related

Documents” section on page3.

Contents

•Restrictions, page 2

•Related Documents, page 3

Part I—Cisco Unity Express Voice-Mail System (Call-in)

•Accessing Cisco Unity Express by Phone, page4

•Logging in Without Entering Your PIN, page4

•Voice-mail Options, page5

•Calling the Message Sender Using Live Reply, page5

•Managing Fax Messages, page 6

•Delivering Nonsubscriber Messages, page8

•Accessing Setup Options, page9

•Managing Greetings, page 9

•Setting Up Message Notification, page12

•Setting up Cascading Notification, page18

•Using Distribution Lists, page 20

•Changing Your Password, page27

Contents

Main Cisco Unity Express 8.6 Voice-Mail System Users Guide for Advanced Features Contents Restrictions Related Documents Accessing Cisco Unity Express by Phone Logging in Without Entering Your PIN Voice-mail Options Calling the Message Sender Using Live Reply Managing Fax Messages To manage fax messages: Setting Up and Using a Printer for Faxes Delivering Nonsubscriber Messages Accessing Message Options Recording the Message Accessing Setup Options Managing Greetings Page Managing Greetings Rerecording Your Current Greeting Turning Greetings On and Off Rerecording Your Standard Greeting Rerecording Your Alternate Greeting Setting Up Message Notification Accessing the Notification Menu Choosing the Device to Notify Changing the Notification Phone Number Setting Extra Digits Configuring the Notification Schedule Listening to the Current Schedule Changing the Schedule for All Days Changing the Schedule for a Specific Day Changing Notification Preferences Setting up Cascading Notification Playing Your Cascading Notification Rules Adding Cascading Notification Rules Changing Cascading Notification Rules Deleting Cascading Notification Rules Using Distribution Lists Accessing the Distribution Lists Menu Configuring Private Distribution Lists Reviewing Your Private Distribution Lists Adding a Private Distribution List Modifying a Private Distribution List Adding a Member to a Private Distribution List Removing a Member from a Private Distribution List Recording the Name of a Private Distribution List Deleting a Private Distribution List Configuring Public Distribution Lists Reviewing Public Distribution Lists Adding a Public Distribution List Modifying a Public Distribution List Page Deleting a Public Distribution List Changing Your Password Changing Your Recorded Name What to Do When Receiving Notifications by Phone Recording a Live Conversation Receiving Voice-mail Messages in Your E-mail Downloading Voice-mail Messages After Receiving Voice-Mail Messages Accessing Cisco Unity Express Using Your Cisco Unified IP Phone and VoiceView Express Supported Cisco Unified IP Phones for VoiceView Express Personal Mailbox Menu Logging In To VoiceView Express Logging In if Your PIN is Expired Logging In Limitations for VoiceView Express Retrieving and Sending Messages in VoiceView Express Information About Soft Keys for Voice-Mail Messages Page Listening to Voice Messages Previewing a Fax Printing a Fax Replying to a Voice Message Accessing Live Reply in VoiceView Express Forwarding a Fax or Voice Message Sending Voice Messages Specifying Delivery Time Setting up Nonsubscriber Message Delivery Specifying Delivery Time Managing Your Inbox Changing the Sort Order of Your Inbox Filtering Messages in Your Inbox Personalizing Your Settings Managing Your Greetings Managing Message Settings Editing the Notification Schedule Changing Your PIN Recording Your Name Configuring Your Zero-out Number Logging In to General Delivery Mailboxes Administering Broadcast Messages Sending Broadcast Messages to a Local Location or All Locations Sending Broadcast Messages to Select Locations Specifying Start or End Time Where to Go Next Cisco Unity Express 8.6 Voicemail Users Guide for Advanced Features OL-23884-03 Where to Go Next