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Catalyst 3750 SwitchSoftware Configuration Guide
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Troubleshooting
This chapter describes how to identify and resolve software problems related to the Cisco IOS software
on the Catalyst 3750 switch. Depending on the nature of the problem, you can use the command-line
interface (CLI), the device manager, or Network Assistant to identify and solve problems.
Unless otherwise noted, the term switch refers to a standalone switch and to a switch stack.
Additional troubleshooting information, such as LED descriptions, is provided in the hardware
installation guide.
Note For complete syntax and usage information for the commands used in this chapter, see the command
reference for this release and the Cisco IOS Commands Master List, Release 12.2 from the Cisco.com
page under Documentation > Cisco IOS Software > 12.2 Mainline > Command References.
This chapter consists of these sections:
Recovering from a Software Failure, page49-2
Recovering from a Lost or Forgotten Password, page49-3
Preventing Switch Stack Problems, page 49-8
Recovering from a Command Switch Failure, page49-8
Recovering from Lost Cluster Member Connectivity, page49-12
Note Recovery procedures require that you have physical access to the switch.
Preventing Autonegotiation Mismatches, page49-12
Troubleshooting Power over Ethernet Switch Ports, page49-13
SFP Module Security and Identification, page49-13
Monitoring SFP Module Status, page 49-14
Monitoring Temperature, page49-14
Using Ping, page 49-14
Using Layer 2 Traceroute, page49-16
Using IP Traceroute, page49-17
Using TDR, page49-19
Using Debug Commands, page49-20