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Software Configuration Guide—Release 12.2(25)SG
OL-7659-03
Chapter39 Diagnostics on the Catalyst 4500 Switch
Troubleshooting with Online Diagnostics
A faulty linecard will occur if any of the following conditions occurs.
All ports fail
All ports on a stub chip fail
Only one port fails
For all of the above situations, the output of the show module command would display the status of the
linecard as faulty:
Switch# show mod
Chassis Type : WS-C4006
Power consumed by backplane : 0 Watts
Mod Ports Card Type Model Serial No.
---+-----+--------------------------------------+------------------+-----------
1 2 1000BaseX (GBIC) Supervisor(active) WS-X4014 JAB070407LZ
2 0 Unsupported module WS-X4232-L3 JAB071004R3
4 48 10/100BaseTX (RJ45)V WS-X4148-RJ45V JAB05190C8J
5 48 10/100BaseTX (RJ45)V WS-X4148-RJ45V JAE08071PH5
6 34 10/100BaseTX (RJ45), 1000BaseX (GBIC) WS-X4232-GB-RJ JAE042921BW
M MAC addresses Hw Fw Sw Status
--+--------------------------------+---+------------+----------------+---------
1 00e0.b0ff.3110 to 00e0.b0ff.3111 2.1 12.1(12r)EW 12.2(20)EWA(4.40 Ok
2 0009.7cb9.221a to 0009.7cb9.223b 1.8 Unsupported
4 0005.9a19.58a0 to 0005.9a19.58cf 1.5 Faulty <<<<
5 000f.249f.aab0 to 000f.249f.aadf 2.7 Ok
6 0002.4ba0.6f54 to 0002.4ba0.6f75 2.3 Ok
Switch#
To troubleshoot a faulty linecard, do the following:
Step1 Enter the command show diagnostic result module 3.
If a faulty linecard was inserted in the chassis, it would have failed diagnostic s and the output would be
similar to the following:
Diagnostic[module 3]: Diagnostic handle is not found for the card.
module 3:
Overall diagnostic result: PASS
Test results: (. = Pass, F = Fail, U = Untested)
1) linecard-online-diag --------------------> F
RMA the linecard, contact TAC, and skip steps 2 & 3.
However, if the output shows the following:
module 3:
Overall diagnostic result: PASS
Test results: (. = Pass, F = Fail, U = Untested)