Classe Audio SSP-800 Troubleshooting, Everything appears to be powered on, but there is no sound

Important!

60

Troubleshooting

Always refer any service problems to your Classé dealer. However, if you run into a problem, we recommend referring to this section first as sometimes an error is not a malfunctioning product, but simply an oversight in the proper setup of the component. This section provides suggested solutions to potential problems.

If none of these solutions work, please consult your Classé dealer for assistance.

There are no user-serviceable parts inside the Surround Sound Processor.

Verify that the power amplifier(s) connected to the SSP-800 is powered off before checking any cable connections and before power cycling the Surround Sound Processor.

1Everything appears to be powered on, but there is no sound.

3 Adjust the volume control to a moderate level - audible but not excessive.

3 Make sure that the selected source component is powered on, not in Standby mode, playing an audio track, and not in pause mode.

3 Ensure that the proper input has been selected for the current source.

3 Verify that the Mute control is NOT active.

3 Ensure that the amplifier is powered up and not in Standby mode.

3 Check the Menu -> System Status information to verify an audio signal is being received.

3 Verify that all cables are securely connected to the proper inputs and outputs, with no kinks or stress points.

2There is no sound and the Standby LED is not lit.

3Ensure that the SSP-800 is properly connected to the electrical outlet - the AC cord is positioned firmly in the AC mains receptacle in the rear panel and the power switch is in the On position.

3Verify that the power from the electrical outlet is within 15% of its specified line voltage. If the power fluctuates outside of this range, then the SSP-800 has switched to protection mode, which requires a power cycle to reset the Surround Sound Processor to its normal operating mode.

3If the SSP-800 is properly plugged in and the power from the electrical outlet is at the proper level, try the following: Put the SSP-800 in Standby mode, switch off the main power switch on the rear panel, and unplug the Surround Sound Processor for at least thirty seconds. Then plug the cord back in and trying powering up again. Sometimes, a brown-out (short-term power loss) can activate the protection mode, which requires a power cycle to reset the SSP-800 to its normal operating mode.

3Remove the AC cord from the unit, and open the fuse holder immediately above the AC cord inlet. If the fuse is blown, contact your qualified Classé dealer immediately.