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B-1

Appendix B

Troubleshooting

Diagnosing Hub Indicators

The hub can be easily monitored through panel LED indicators to assist the network manager in identifying problems. This section describes common problems you may encounter and possible solutions.

Table B-1

Diagnosing Hub Indicators

Symptom

Cause

Solution

Power indicator does not light

Defective power outlet, power

Check the power outlet by plugging in another

up (green) after power on

cord, or internal power supply

device that is functioning properly. Check the

 

 

power cord with another device. If these

 

 

measures fail to resolve the problem, contact

 

 

Compaq Technical Support at 1678-23143

 

 

 

Link indicator does not light up (green) after making a connection

Network interface (e.g., a network adapter card on the attached device), network cable, or hub port is defective

Verify that the hub and attached device are powered on. Be sure the cable is plugged into both the hub and attached device. Check the adapter on the attached device and cable connections for possible defects. See if your cable is functioning properly by using it for another port and attached device that displays valid indications when connected to the network. Replace the defective adapter or cable if necessary. Also verify that you have not exceeded specified limits for any attached media.

Compaq HB1004 10Base-T Ethernet Hub

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Compaq HB1004 manual Troubleshooting, Table B-1 Diagnosing Hub Indicators, Symptom Cause Solution