Maintenance and Service Guide
Page
 Contents
 Removal and Replacement Preliminaries
Removal and Replacement Procedures
Illustrated Parts Catalog
 Screw Listing Index
 Maintenance and Service Guide
 Product Description
 Product Description
 Key
Models
Compaq Tablet PC TC1000 Naming Conventions
Key Description Options
 Compaq Tablet PC TC1000 Models
 470045-153
 470046-345 CTC1000
 470046-342 CTC1000
 Features
 Maintenance and Service Guide
 Clearing a Password
 Power Management
 Tablet PC External Components
Front Panel Components
Component Function
 Front Panel Components
 Top Side Components
Top Side Components
 Top Side Components
 Left Side Components
Left Side Components
 Left Side Components
 Right Side Components
Right Side Components
 Ctrl+alt+delete command
 Bottom Side Components
Bottom Side Components
 Bottom Components
Bottom Components
 Bottom Components
 Bottom Components
 Keyboard Components
Keyboard Front Panel Components
 Keyboard Front Panel Components
 10. Keyboard Front Panel Components
 Keyboard Front Panel Components
 11. Keyboard Rear Panel and Bottom Components
 Keyboard Rear Panel and Bottom Components
 Docking Station Components
12. Docking Station Front and Left Side Components
 Docking Station Front and Left Side Components
 13. Docking Station Rear Panel and Right Side Components
 Docking Station Rear Panel and Right Side Components
 Design Overview
 Troubleshooting
Computer Setup and Diagnostics Utilities
 Using Computer Setup
 File Menu
Select To Do This
 Selecting from the Security Menu
Security Menu
 Selecting from the Advanced Menu
Advanced Menu
 Advanced Menu
 Using Compaq Diagnostics
Obtaining, Saving, or Printing Configuration Information
 Obtaining, Saving, or Printing Diagnostic Test Information
 Maintenance and Service Guide
 Troubleshooting Flowcharts
Troubleshooting Flowcharts Overview
Flowchart Description
 Flowchart 2.1-Initial Troubleshooting
Is there power? Go to Section No Power
 Flowchart 2.2-No Power, Part
Power? Go to Section No Power Part Power up On AC Reset
 Flowchart 2.3-No Power, Part
 Flowchart 2.4-No Power, Part
Internal
 Flowchart 2.5-No Power, Part
From Section No Power, Part Open Tablet PC
 Flowchart 2.6-No Video, Part
 Flowchart 2.7-No Video, Part
No Video, Part
 Flowchart 2.8-Nonfunctioning Docking Station if applicable
 Flowchart 2.9-No Operating System OS Loading
 Flowchart 2.10-No OS Loading from Hard Drive, Part
 Flowchart 2.11-No OS Loading from Hard Drive, Part
 Flowchart 2.12-No OS Loading from Hard Drive, Part
 Flowchart 2.13-No OS Loading from Diskette Drive
 Flowchart 2.14-No OS Loading from CD- or DVD-ROM Drive
 Flowchart 2.15-No Audio, Part
Undock
 Flowchart 2.16-No Audio, Part
 Flowchart 2.17-Nonfunctioning Device
Nonfunctioning Device Reseat
 Flowchart 2.18-Nonfunctioning Keyboard
OK?
 Flowchart 2.19-Nonfunctioning Pointing Device
 Flowchart 2.20-No Network or Modem Connection
 Illustrated Parts Catalog
Serial Number Location
 Tablet PC System Major Components
Tablet PC Major Components
 Miscellaneous Cable Kit, includes
Spare Parts Tablet PC System Major Components
Item Description Number Display components
Miscellaneous Plastic/Hardware Kit, includes
 Tablet PC Major Components
 Battery pack, Li ion
Switch board
Wireless local area network LAN board
Real time clock RTC battery
 Miscellaneous Cable Kit Components
Miscellaneous Cable Kit Components Spare Part Number
Item Description
 Miscellaneous Plastic/Hardware Kit Contents
Miscellaneous Plastics/Hardware Kit Components
 Keyboard
Tablet PC TC1000 Keyboard
Description Number Tablet PC TC1000 Keyboards
 Docking Station
Optional Docking Station
 Compaq Tablet PC TC1000 Docking Station Components
 Docking Station Components
 Miscellaneous
Spare Parts Miscellaneous not illustrated
 Removal and Replacement Preliminaries
Tools Required
 Service Considerations
Plastic Parts
 Preventing Damage to Removable Drives
 Packaging and Transporting Precautions
Preventing Electrostatic Damage
 Workstation Precautions
 Grounding Equipment and Methods
 Relative Humidity Event 10% 40% 55%
Typical Electrostatic Voltage Levels
Static-Shielding Materials
Material Use Voltage Protection Level
 Removal and Replacement Preliminaries
 Removal and Replacement Procedures
 Serial Number
 Disassembly Sequence Chart
Disassembly Sequence Chart
Section Description Removed
 Preparing the Tablet PC for Disassembly
Battery Pack Spare Part Number Information
 Reverse the preceding procedures to install the battery pack
 Removal and Replacement Procedures
 Removing the Mini PCI Communications Board
Mini PCI Communications Board Spare Part Number Information
 Removing the Memory Expansion Board
Memory Expansion Board Spare Part Number Information
 Removing the Hard Drive Cover
 Reverse the preceding procedures to install the hard drive
Hard Drive Spare Part Number Information
 Real Time Clock RTC Battery
RTC Battery Spare Part Number Information
 Display Panel Assembly
 Removing the Display Panel Assembly Screws
 Removal and Replacement Procedures
 11. Removing the Display Panel Assembly
 12. Removing the Display Panel Bracket
 13. Disconnecting the Display Panel Cables
 14. Removing the Display Panel
 15. Removing the Digitizer
 16. Removing the Bridge Battery
 Speaker Assembly
Speaker Assembly Spare Part Number Information
 18. Removing the Speaker Cable
 Digitizer Cable
19. Removing the Digitizer Cable
 System Board
System Board Spare Part Number Information
 20. Removing the Keyboard Release Assembly
 21. Installing the Keyboard Release Assembly
 22. Removing the PC Card and CompactFlash Card Slot Devices
 23. Removing the Switch Board Cable
 24. Removing the System Board Screws
 Reverse the preceding procedures to install the system board
 Fan and Heat Sink
Fan and Heat Sink Spare Part Number Information
 26. Removing the EMI Shield
 27. Removing the Fan and Heat Sink
 Modem Cable
28. Removing the Modem Cable
 Switch Board
Switch Board Spare Part Number Information
 Reverse the preceding procedures to install the switch board
 Docking Station Components Spare Part Number Information
30. Removing the Top Case Screws
 31. Removing the Top Case
 32. Disconnecting the Docking Stand Cable
 33. Removing the Docking Stand and Pivot Arm
 34. Removing the Board Assembly Screws
 35. Removing the Board Assembly
 Tablet PC
 Shock
Vibration
 Inch XGA, TFT Display
 Hard Drives
 Disk rotational speed
60 GB 30 GB Physical configuration
Buffer size3
Transfer rate
 Height
Diskette size
Light
Bytes per sector
 Center hole diameter Disk diameter
Track pitch Access time
Applicable disk
Disk thickness
 Track pitch
Audio output level
 Center hole diameter
 Cell, Li Ion Battery Pack
External AC Adapter
 System DMA
Hardware DMA System Function
 System Interrupts
Hardware IRQ System Function
 System I/O Addresses
 16F Unused
 VGA
 System Memory Map
Size Memory Address System Function
 Pin Signal
Table A-1 RJ-45 Network Interface
 Table A-2 RJ-11 Modem
Table A-3 Universal Serial Bus
 Table A-4 External Monitor
 Table A-5 Stereo Speaker/Headphone
Pin Signal Audio out Ground
Pin Signal Audio Ground
Table A-6 Microphone
 Power Cord Set Requirements
Conductor Power Cord Set
 Conductor Power Cord Set Requirements
Country-Specific Requirements
Country Accredited Agency Applicable Note Number
 Power Cord Set Requirements
 Power Cord Set Requirements
 Screw Listing
 Color Qty Length Thread Width Silver Where used
Table C-1 Phillips M2.0 × 4.0 Screw
Head
 Figure C-2. Phillips M2.0 × 4.0 Screw Locations
 Table C-2 Torx M2.5 × 7.0 Screw
Figure C-3. Torx M2.5 × 7.0 Screw Locations
 Figure C-4. Torx M2.5 × 7.0 Screw Locations
 Figure C-5. Torx M2.5 × 7.0 Screw Locations
 Table C-3 Phillips M2.0 × 5.0 Screw
Figure C-6. Phillips M2.0 × 5.0 Screw Locations
 Figure C-7. Phillips M2.0 × 5.0 Screw Locations
 Figure C-8. Phillips M2.0 × 5.0 Screw Locations
 Table C-4 Phillips M2.0 × 3.5 Screw
Figure C-9. Phillips M2.0 × 3.5 Screw Locations
 Figure C-10. Phillips M2.0 × 3.5 Screw Locations
 Color Qty Length Thread Width Black Where used
Table C-5 Phillips M2.5 × 5.0 Screw
 Color Qty Length Thread Width Silver 12.0 mm Where used
Table C-6 Phillips M2.5 × 12.0 Screw
 Table C-7 Phillips M2.5 × 6.0 Screw
Figure C-13. Phillips M2.5 × 6.0 Screw Locations
 Index
 Index-2
 Index-3
 Index-4
 Index-5
 Index-6
 Index-7
 Index-8