TROUBLESHOOTING

SYMPTOM

POSSIBLE CAUSE

POSSIBLE SOLUTION

VIEWING VIDEO CLIPS ON THE COMPUTER (WINDOWS 98/98SE/2000)

Cannot playback stored video clips on the computer.

Video playback files are missing.

Install Microsoft DirectX 9. (p.38)

INSTALLING SOFTWARE AND DRIVERS

Camera is not responding

The operating system may not be

Reset the camera by pressing the reset

during picture download to the

allocating adequate resources to

button with a pointed object such as a

PC.

download the pictures.

pen. Reboot the computer.

 

 

 

 

The Mini-USB cable is not plugged

Check that the Mini-USB cable is

 

into the camera.

plugged into the camera.

 

The Mini-USB cable is not plugged

Check that the USB cable is plugged

 

into the computer.

into the computer.

 

 

 

 

The computer is not powered on.

Turn your computer on.

Cannot transfer pictures to the

The Software is not installed on the

Disconnect the Mini-USB cable from the

computer. The New Hardware

computer.

camera and the computer. Install the

Wizard cannot locate drivers.

 

camera software and drivers. (p.38)

(Windows 98/98SE)

 

 

Software is not fully or correctly

Disconnect the Mini-USB cable from the

 

 

installed on the computer.

camera and the computer. Uninstall the

 

 

software: Start-Settings-Control Panel-

 

 

Add/ Remove Programs. Re-install the

 

 

camera drivers. (See p.38)

SD CARDS

 

 

The camera does not recognize your SD Card.

The card may not be SD certified.

Purchase a certified SD card.

The card may be corrupted.

Reformat the card.

 

Caution: Formatting erases all pictures

 

on the card. p.31

 

 

No card is inserted in the camera.

Insert a card into the card slot.

 

See p.9

 

 

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Concord Camera 4060 AF manual Viewing Video Clips on the Computer Windows 98/98SE/2000