Concord Camera 4060 AF manual Getting Help, Troubleshooting Section, Toll

GETTING HELP

GETTING HELP

You can get help from our troubleshooting section, FAQ on our website or by contacting a customer support representative.

Troubleshooting Section

If you need help with your camera, refer to the Troubleshooting section of this manual on page 49.

Website Customer Support/FAQ

Please visit our customer support website at: www.support.concord-camera.comto view the FAQ section. Most support issues are answered in the Frequently Asked Questions (FAQ) section.

Customer Support

Before You E-mail or Call us

If you have questions concerning the operation of the camera or software installation, you can speak to or e- mail a customer service representative. Please have the following information available:

Camera Information:	Computer Information:
Name of camera model	Operating System
Camera Serial Number	Processor Speed (MHz)
Camera Info in camera (page 29):	Computer Make and Model
FW Version	Amount of memory
FW Part Number	Exact Error message received
Date	CD-ROM Part Number
Comment
For Camera Support please contact:
Toll Free in the US and Canada:	Toll Free in Europe:
• (866) 522-6372	• UK:	0800-1696482
Monday – Friday 8:00am – 8:00pm	• Spain:	900-973195
Saturday: 9am – 5pm	• Germany:	0800-1800563
Sunday: 12pm – 4pm	• Italy:	800-781883
Web: www.concord-camera.com	• France:	0800-917599
Email: support@concord-camera.com

Toll:

• +31-53-4829779

Monday – Friday 09:00 – 18:00 Saturday & Sunday: closed (Central European Time)

Email: support@concord-camera.com

For ArcSoft Technical Support on Photo Editing Software, please contact:

In the USA and Canada:	In Europe:
ArcSoft, Inc.	Arcsoft, Inc.
46601 Fremont Blvd.	Unit, Shannon Industrial
Fremont, CA 94538	Estate
Monday – Friday	Shannon, Co. Clare, Ireland
8:30AM - 5:30PM (PST)	Tel: +353 (0) 61 702087
Tel: (510) 440-9901	Fax: +353 (0) 61 702001
Fax: (510) 440-1270	E-mail: europe@arcsoft.com
Web: www.arcsoft.com
E-mail: support@arcsoft.com

Note: Working hours are subject to change without prior notice.

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