Creative E-MU manual Troubleshooting, Lost Communication, Wrong Driver in Windows XP or Windows

Introduction

Troubleshooting

Lost Communication

Should you lose MIDI communication between your Xboard and an audio appli- cation (Cubase, Sonar, etc.) or the Xboard Control software, the Xboard drivers may need to be re-selected in your application.

1.Go to your application's MIDI I/O settings, de-select the Xboard for both MIDI input and output (or select a different MIDI device).

2.Apply these changes and exit the dialog.

3.Re-enter the application's MIDI settings and re-select the Xboard drivers. If this does not work, the application may need to be restarted.

Wrong Driver in Windows XP or Windows 2000

You may encounter a situation where the Xboard Control or Proteus X software is not running properly, even though the MIDI device itself seems to be working fine.

If this is the case, you may be in a situation where the Microsoft USB Audio Device driver is running, rather than the E-MU USB Xboard Driver. This may happen if you add a USB Hub, or if you plug the Xboard keyboard into a different USB port than the one it was plugged into when you installed the Xboard software.

￿To confirm the problem, do the following:

1.Temporarily disconnect any USB audio devices you may have connected (USB audio/USB MIDI interfaces, etc.).

2.Connect the Xboard to a USB port and switch the power to the on position.

3.Windows may prompt the user with an Add New Hardware Wizard--Cancel this wizard.

4.Start menu „ Settings „ Control Panel „ System „ Hardware „ Device Manager.

5.Under Sound, Video and Game Controllers, find the device called either USB Audio Device or E-MU Xboardxx.

6.Double-click on this device and then click on Driver.

7.If the vendor shown here is E-MU Systems, you have run into a different- problem, and you should contact Technical Support.

If the vendor shown here is Microsoft, instead of E-MU Systems, you have indeed run into this situation. Continue on to the next section.

Xboard 13