
TROUBLESHOOTING
5
5 TROUBLESHOOTING
Before contacting your local Datalogic office or Datalogic Partner or ARC, it is suggested to save the device configuration to a *.ddc file by means of the Genius™ software configuration program and check the exact device model and serial number.
NOTE
TROUBLESHOOTING GUIDE| Problem | Suggestion | 
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| Power On: | • | Is power connected? | 
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| the “Power On” LED is not lit. | • If using a power adapter, is it connected to | ||||||
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 | PWO  | 
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| On Line Mode 1: | • Check carefully if | you are referring to the | |||||
| the "PS” LED is not lit (when external | 
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| trigger activates). | • Is sensor connected to PWO PS input? | 
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 | • Is power supplied to photo sensor? | 
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| On Line Mode 1: | • Is the software configuration consistent with | ||||||
| the "PS” LED is correctly lit but nothing | 
 | the application condition (operating mode, | |||||
| happens (no reading results). | 
 | etc.)? | 
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 | In the Genius™ software configuration | |||||
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 | program select the OPERATING MODES | |||||
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 | folder and check for related parameters. | 
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| Serial On Line Mode: | • In | the | Genius™ | program | select | the | |
| the reader is not triggered (no reading | 
 | OPERATING MODE folder and check if | |||||
| results). | 
 | serial on line is enabled as “On Line options” | |||||
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 | parameter value. | 
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| 
 | • Are the  | ||||||
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 | • | Is the serial trigger source correctly | |||||
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 | connected and configured)? | 
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| On Line Mode and Serial On Line | • In | the | Genius™ | software | configuration | ||
| Mode: | 
 | program select the OPERATING MODES | |||||
| the reader does not respond correctly to | 
 | folder and check the “Reading Phase | |||||
| the expected external signal end. | 
 | Timeout” parameterization. | 
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| Communication (Main / Aux): | • Is serial Main / Aux cable connected? | 
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| the device is not transmitting anything to | • | Is wiring correct? | 
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| the host. | • If using the Main RS232 or RS485 interface, | ||||||
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 | is | the | reference | ground connected | to | |
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 | GND_ISO? Be careful that it is not | |||||
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 | completely different from GND power ground. | |||||
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 | • Are | serial host settings equivalent to serial | |||||
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 | device setting? | 
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 | • When using the Main interface, Tx Data and | ||||||
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 | Rx Data LEDs must be lit during data | |||||
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 | transfer. | 
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