TROUBLESHOOTING
5
5 TROUBLESHOOTING
Before contacting your local Datalogic office or Datalogic Partner or ARC, it is suggested to save the device configuration to a *.ddc file by means of the Genius™ software configuration program and check the exact device model and serial number.
NOTE
TROUBLESHOOTING GUIDE| Problem | Suggestion |
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| Power On: | • | Is power connected? |
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the “Power On” LED is not lit. | • If using a power adapter, is it connected to | ||||||
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| PWO |
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| On Line Mode 1: | • Check carefully if | you are referring to the | |||||
the "PS” LED is not lit (when external |
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trigger activates). | • Is sensor connected to PWO PS input? |
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| • Is power supplied to photo sensor? |
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On Line Mode 1: | • Is the software configuration consistent with | ||||||
the "PS” LED is correctly lit but nothing |
| the application condition (operating mode, | |||||
happens (no reading results). |
| etc.)? |
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| In the Genius™ software configuration | |||||
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| program select the OPERATING MODES | |||||
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| folder and check for related parameters. |
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| Serial On Line Mode: | • In | the | Genius™ | program | select | the | |
the reader is not triggered (no reading |
| OPERATING MODE folder and check if | |||||
results). |
| serial on line is enabled as “On Line options” | |||||
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| parameter value. |
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| • Are the | ||||||
| • | Is the serial trigger source correctly | |||||
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| connected and configured)? |
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| On Line Mode and Serial On Line | • In | the | Genius™ | software | configuration | ||
| Mode: |
| program select the OPERATING MODES | |||||
the reader does not respond correctly to |
| folder and check the “Reading Phase | |||||
the expected external signal end. |
| Timeout” parameterization. |
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| Communication (Main / Aux): | • Is serial Main / Aux cable connected? |
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the device is not transmitting anything to | • | Is wiring correct? |
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the host. | • If using the Main RS232 or RS485 interface, | ||||||
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| is | the | reference | ground connected | to | |
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| GND_ISO? Be careful that it is not | |||||
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| completely different from GND power ground. | |||||
| • Are | serial host settings equivalent to serial | |||||
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| device setting? |
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| • When using the Main interface, Tx Data and | ||||||
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| Rx Data LEDs must be lit during data | |||||
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| transfer. |
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