
| 5 | 
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 | SC6000 | 
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| TROUBLESHOOTING GUIDE | 
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| Problem | Suggestion | 
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| Communication (Ethernet): | • | Verify the HUB connection. | 
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| the Ethernet LED is not lit. | • | Verify Genius™ settings (see par. 3.4). | |
| Communication: | • | In the Genius™ program enable the DATA | |
| data do not appear on the terminal. | 
 | COMMUNICATION | SETTINGS/MAIN- | 
| 
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 | AUXILIARY PORT\DATA TX parameter. | |
| Communication: | • | In the Genius™ program select the DATA | |
| data transferred to the host are | 
 | COMMUNICATION | SETTINGS/DATA | 
| incorrect, corrupted or incomplete. | 
 | FORMAT folder and check for HEADER, | |
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 | TERMINATOR, SEPARATOR and FILL | |
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 | CHAR values. | 
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 | • | Check the CODE FIELD LENGTH value. | |
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 | • | Are the COM port parameters correctly | |
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 | assigned? | 
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| How do I obtain my units’ serial | • | The device serial number is printed on a label | |
| numbers? | 
 | that is affixed on the bottom of SC6000 | |
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 | Controller. | 
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 | • | The serial number is also displayed when | |
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 | connecting the device through the Genius™ | |
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 | program. | 
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 | • | Serial numbers consist of 9 characters: one | |
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 | letter, 2 numbers, another letter followed by 5 | |
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 | numbers. | 
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