Solving Problems | Dell 1000 manual

6When the Press any key to boot from CD message appears, press any key.

7When the Windows XP Setup screen appears, press <Enter>.

8Follow the instructions on the screen to complete the reinstallation.

9When the operating system reinstallation completes, reinstall drivers and application programs as necessary. See "Reinstalling Drivers and Utilities" on page 101.

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Solving Problems

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Dell 1000 owner manual Solving Problems

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Uninterruptible Power Supplies Customizing the Touch Pad Contents Power Management Modes Configuring Power Management Settings Using Blank CDs and DVDs Physically Connecting to a Network or Broadband Installing an ExpressCard Removing an ExpressCard or BlankInstalling a Media Memory Card Removing a Media Memory Card Checking Your Wireless Network Card External Keyboard problems CD and DVD drive problemsMail, Modem, and Internet Problems Windows operating system Solid blue screen appears Using Microsoft Windows XP System Ensuring Sufficient Power for Your ComputerReinstalling Drivers and Utilities Using Dell PC Restore by Symantec Returning a Hard Drive to Dell 116 111114 117 Using the System Setup Program Computer, Keyboard, and Display Drivers for my computer Finding InformationWhat Are You Looking For? Find It Here My device documentation What Are You Looking For? Find It Here Warranty information At support.dell.com Finding Information Microsoft Windows License Label Use the Service Tag to identify yourComputer when you use Support Problem How to use the Windows operatingHow to personalize my desktop Appropriate support site Restore your operating system Microsoft Windows System RestoreDell PC Restore Dell PC Restore Returns your computer to an earlier Finding Information About Your Computer Determining Your Computer’s ConfigurationAbout Your Computer Speakers Touch pad buttons Display latches Power button Device status lightsFront View V I C E S T a T U S L I G H T S About Your Computer Y B O a R D a N D W I R E L E S S S T a T U S L I G H T S Optical drive bay Left Side ViewAir vent Optical-drive-tray eject button Hard drive ExpressCard slot USB connectors About Your ComputerRight Side View Card reader USB C O N N E C T O R S Back View AC adapter connector Network connectorRJ-45 RJ-11 USB connectors Video connector Connects an external VGA-compatible monitor Release Battery Hard driveBottom View Module cover About Your Computer Setting Up Your Internet Connection Setting Up Your ComputerConnecting to the Internet Setting Up Your Computer Transferring Information to a New Computer Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer Printer Cable Setting Up a PrinterConnecting a USB Printer Click Finished and restart the new computer Power Protection Devices Line Conditioners Uninterruptible Power SuppliesSurge Protectors Switching the Video Image Using the DisplayAdjusting Brightness Setting Display Resolution Using the Display Numeric Keypad Using the Keyboard and Touch PadUsing the Keyboard and Touch Pad Key Combinations Microsoft Windows Logo Key Functions Adjusting Keyboard SettingsSpeaker Functions Opens the Search Results-Computer dialog box Touch Pad Touch pad Customizing the Touch Pad Using the Keyboard and Touch Pad Using a Battery Using a BatteryBattery Performance Microsoft Windows Power Meter Checking the Battery ChargeDell QuickSet Battery Meter Check the Battery Health Low-Battery WarningCheck the Battery Charge Charge Gauge Standby Mode Conserving Battery PowerPower Management Modes Hibernate Mode Configuring Power Management Settings Charging the BatteryReplacing the Battery To remove the battery Battery-bay latch release Storing a Battery Playing a CD or DVD Using MultimediaCD/DVD tray Using Multimedia Adjusting the Volume Adjusting the Picture How to Copy a CD or DVD Copying CDs and DVDs Media Type Read Write Rewritable Using Blank CDs and DVDsTo copy the CD or DVD Helpful Tips DVD-Writable Drives Using Multimedia Using Cards Using CardsInstalling an ExpressCard ExpressCards ExpressCard Removing an ExpressCard or Blank Release latch Installing a Media Memory Card Media Memory Cards Removing a Media Memory Card Media memory card slot Using Cards Setting Up a Network Setting Up a NetworkPhysically Connecting to a Network or Broadband Modem What You Need to Establish a Wlan Connection Network Setup WizardWireless Local Area Network Wlan Connecting a Wireless Router and a Broadband Modem Checking Your Wireless Network CardSetting Up a New Wlan Setting Up a Network Connecting to a Wireless Local Area Network Determining the Wireless Network Device Manager Completing the Connection to the Wlan Enabling/Disabling the Wireless Network Card Setting Up a Network Security Cable Lock PasswordsSecuring Your Computer Securing Your Computer Computer Tracking Software If Your Computer Is Lost or Stolen Securing Your Computer Securing Your Computer When to Use the Dell Diagnostics Solving ProblemsDell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Press and hold the Fn key while powering the system on During the assessment, answer any questions that appear Problem you are having Tracing the problem quicklySymptom Tree Option Function Express Test Configuration ErrorsProblem description Encountered Problems writing to a CD/DVD-RW drive Drive ProblemsCD and DVD drive problems Or DVD creation software Mail, Modem, and Internet Problems Hard drive problems E a D I F F E R E N T T E L E P H O N E L I N E Error Messages Do not use these characters in filenames Solving Problems Solving Problems See Contacting Dell on External Keyboard problems ExpressCard ProblemsKeyboard Problems Contact the ExpressCard manufacturer Unexpected characters Computer stops responding Lockups and Software ProblemsComputer does not start up Program stops responding or crashes repeatedly Other software problems Solid blue screen appears Run the Dell Diagnostics see Dell Diagnostics on Memory ProblemsNetwork Problems Power Problems Printer Problems Ensuring Sufficient Power for Your Computer Scanner Problems No sound from integrated speakers Sound and Speaker ProblemsDisable mute or reenable the integrated speakers No sound from external speakers No sound from headphones Touch Pad or Mouse ProblemsVideo and Display Problems Glare, which can cause poor picture quality If the display is blankIf the display is difficult to read If only part of the display is readable What Is a Driver?Drivers Identifying Drivers 101 Reinstalling Drivers and UtilitiesUsing Windows XP Device Driver Rollback Using theDrivers and Utilities Media Save and close any open files, and exit any open programs 103 Manually Reinstalling DriversResolving Software and Hardware Incompatibilities 104 Using Microsoft Windows XP System RestoreRestoring Your Operating System 105 Using Dell PC Restore by Symantec 106 107 108 Using the Operating System MediaBefore You Begin 109 Reinstalling Windows XPPress the arrow keys to select CD-ROM, and press Enter Solving Problems Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your Computer Before Working Inside Your Computer Press the power button to ground the system board 113 114 Optical DriveHard Drive Optical drive Device security screw 115 Hard drive screws Foam packaging Returning a Hard Drive to Dell116 Memory 117 Clips Per connectorMemory module 119 Notch Modem 120 121 Hinge Cover Hinge cover Keyboard123 Keyboard Keyboard cable Plastic bar on Keyboard connector124 Mini-Card Wireless Mini-Card125 Metal securing tab Mini-Card 127 System board Antenna cables Coin-Cell BatteryConnector Display 129 Board Lift the display away from the computer 130Screws Display cable 131 132 133 Dell QuickSet FeaturesDell QuickSet Features 134 Packing the Computer Traveling With Your ComputerIdentifying Your Computer 135 Travel Tips 136 Traveling by Air 137 138 Contacting Dell Contacting Dell139 140 Specifications 141 142 143 ATI R485M 144 145 Information on battery life Reduced under certain power-intensiveConditions. See Power Problems on 146 147 148 Environmental Altitude maximum Operating 149 Using the System Setup ProgramAppendix Appendix Entering System Setup Commonly Used Options 151 Changing the Boot Sequence 152 Computer, Keyboard, and Display Cleaning Your ComputerPerforming a One-Time Boot 153 Touch Pad Mouse 155 Floppy DriveCDs and DVDs 156 FCC Notice U.S. OnlyFCC Class B Macrovision Product Notice 157 158 Glossary 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 Video resolution See resolution 174 175 176 Index Index177 See also hard drive See also optical drive 178 179 180 181 182 183 184