Solving Problems, Dell Diagnostics | Dell 1000 specification

Solving Problems

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 91 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE: The Dell Diagnostics works only on Dell computers.

NOTE: The Drivers and Utilities media is optional and may not ship with your computer.

Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities media.

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell.

1Shut down the computer.

2Connect the computer to an electrical outlet, if it is not already connected.

3Turn on (or restart) your computer.

4Diagnostics can be invoked one of two ways:

a Turn on the computer. When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

Solving Problems

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Dell 1000 Solving Problems, When to Use the Dell Diagnostics, Starting the Dell Diagnostics From Your Hard Drive

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Customizing the Touch Pad Contents Uninterruptible Power Supplies Using Blank CDs and DVDs Power Management Modes Configuring Power Management Settings Installing a Media Memory Card Removing a Media Memory Card Installing an ExpressCard Removing an ExpressCard or BlankPhysically Connecting to a Network or Broadband Checking Your Wireless Network Card Mail, Modem, and Internet Problems CD and DVD drive problemsExternal Keyboard problems Windows operating system Solid blue screen appears Reinstalling Drivers and Utilities Ensuring Sufficient Power for Your ComputerUsing Microsoft Windows XP System Using Dell PC Restore by Symantec 114 111Returning a Hard Drive to Dell 116 117 Computer, Keyboard, and Display Using the System Setup Program What Are You Looking For? Find It Here Finding InformationDrivers for my computer My device documentation At support.dell.com Finding Information What Are You Looking For? Find It Here Warranty information Computer when you use Use the Service Tag to identify yourMicrosoft Windows License Label Support How to personalize my desktop How to use the Windows operatingProblem Appropriate support site Dell PC Restore Dell PC Restore Microsoft Windows System RestoreRestore your operating system Returns your computer to an earlier Finding Information About Your Computer Determining Your Computer’s ConfigurationAbout Your Computer Speakers Touch pad buttons Display latches Power button Device status lightsFront View V I C E S T a T U S L I G H T S About Your Computer Y B O a R D a N D W I R E L E S S S T a T U S L I G H T S Air vent Left Side ViewOptical drive bay Optical-drive-tray eject button Right Side View USB connectors About Your ComputerHard drive ExpressCard slot Card reader USB C O N N E C T O R S Back View AC adapter connector Network connectorRJ-45 RJ-11 USB connectors Video connector Connects an external VGA-compatible monitor Bottom View Battery Hard driveRelease Module cover About Your Computer Connecting to the Internet Setting Up Your ComputerSetting Up Your Internet Connection Setting Up Your Computer Transferring Information to a New Computer Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer Connecting a USB Printer Setting Up a PrinterPrinter Cable Click Finished and restart the new computer Power Protection Devices Line Conditioners Uninterruptible Power SuppliesSurge Protectors Adjusting Brightness Using the DisplaySwitching the Video Image Setting Display Resolution Using the Display Numeric Keypad Using the Keyboard and Touch PadUsing the Keyboard and Touch Pad Key Combinations Speaker Functions Adjusting Keyboard SettingsMicrosoft Windows Logo Key Functions Opens the Search Results-Computer dialog box Touch pad Touch Pad Customizing the Touch Pad Using the Keyboard and Touch Pad Using a Battery Using a BatteryBattery Performance Microsoft Windows Power Meter Checking the Battery ChargeDell QuickSet Battery Meter Check the Battery Charge Low-Battery WarningCheck the Battery Health Charge Gauge Standby Mode Conserving Battery PowerPower Management Modes Hibernate Mode Configuring Power Management Settings Charging the BatteryReplacing the Battery Battery-bay latch release To remove the battery Storing a Battery Playing a CD or DVD Using MultimediaCD/DVD tray Using Multimedia Adjusting the Picture Adjusting the Volume Copying CDs and DVDs How to Copy a CD or DVD Media Type Read Write Rewritable Using Blank CDs and DVDsTo copy the CD or DVD DVD-Writable Drives Helpful Tips Using Multimedia Installing an ExpressCard Using CardsUsing Cards ExpressCards ExpressCard Release latch Removing an ExpressCard or Blank Media Memory Cards Installing a Media Memory Card Media memory card slot Removing a Media Memory Card Using Cards Setting Up a Network Setting Up a NetworkPhysically Connecting to a Network or Broadband Modem What You Need to Establish a Wlan Connection Network Setup WizardWireless Local Area Network Wlan Connecting a Wireless Router and a Broadband Modem Checking Your Wireless Network CardSetting Up a New Wlan Setting Up a Network Determining the Wireless Network Device Manager Connecting to a Wireless Local Area Network Completing the Connection to the Wlan Enabling/Disabling the Wireless Network Card Setting Up a Network Securing Your Computer PasswordsSecurity Cable Lock Securing Your Computer If Your Computer Is Lost or Stolen Computer Tracking Software Securing Your Computer Securing Your Computer Dell Diagnostics Solving ProblemsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive During the assessment, answer any questions that appear Press and hold the Fn key while powering the system on Symptom Tree Tracing the problem quicklyProblem you are having Option Function Express Test Problem description ErrorsConfiguration Encountered CD and DVD drive problems Drive ProblemsProblems writing to a CD/DVD-RW drive Or DVD creation software Hard drive problems Mail, Modem, and Internet Problems E a D I F F E R E N T T E L E P H O N E L I N E Error Messages Do not use these characters in filenames Solving Problems Solving Problems See Contacting Dell on Keyboard Problems ExpressCard ProblemsExternal Keyboard problems Contact the ExpressCard manufacturer Unexpected characters Computer does not start up Lockups and Software ProblemsComputer stops responding Program stops responding or crashes repeatedly Solid blue screen appears Other software problems Run the Dell Diagnostics see Dell Diagnostics on Memory ProblemsNetwork Problems Power Problems Ensuring Sufficient Power for Your Computer Printer Problems Scanner Problems Disable mute or reenable the integrated speakers Sound and Speaker ProblemsNo sound from integrated speakers No sound from external speakers No sound from headphones Touch Pad or Mouse ProblemsVideo and Display Problems Glare, which can cause poor picture quality If the display is blankIf the display is difficult to read Drivers What Is a Driver?If only part of the display is readable Identifying Drivers 101 Reinstalling Drivers and UtilitiesUsing Windows XP Device Driver Rollback Save and close any open files, and exit any open programs Using theDrivers and Utilities Media 103 Manually Reinstalling DriversResolving Software and Hardware Incompatibilities 104 Using Microsoft Windows XP System RestoreRestoring Your Operating System 105 106 Using Dell PC Restore by Symantec 107 108 Using the Operating System MediaBefore You Begin 109 Reinstalling Windows XPPress the arrow keys to select CD-ROM, and press Enter Solving Problems Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your Computer Before Working Inside Your Computer 113 Press the power button to ground the system board Hard Drive Optical Drive114 Optical drive Device security screw Hard drive screws 115 Foam packaging Returning a Hard Drive to Dell116 117 Memory Clips Per connectorMemory module Notch 119 120 Modem 121 Hinge Cover Hinge cover Keyboard123 Keyboard Keyboard cable Plastic bar on Keyboard connector124 Mini-Card Wireless Mini-Card125 Metal securing tab Mini-Card 127 System board Antenna cables Coin-Cell BatteryConnector 129 Display Board Lift the display away from the computer 130Screws Display cable 131 132 133 Dell QuickSet FeaturesDell QuickSet Features 134 Identifying Your Computer Traveling With Your ComputerPacking the Computer 135 136 Travel Tips 137 Traveling by Air 138 Contacting Dell Contacting Dell139 140 141 Specifications 142 ATI R485M 143 144 145 Conditions. See Power Problems on Reduced under certain power-intensiveInformation on battery life 146 147 Environmental Altitude maximum Operating 148 Appendix Using the System Setup Program149 Appendix Entering System Setup 151 Commonly Used Options 152 Changing the Boot Sequence Performing a One-Time Boot Cleaning Your ComputerComputer, Keyboard, and Display 153 Mouse Touch Pad 155 Floppy DriveCDs and DVDs 156 FCC Notice U.S. OnlyFCC Class B 157 Macrovision Product Notice 158 159 Glossary 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 Video resolution See resolution 175 176 Index Index177 178 See also hard drive See also optical drive 179 180 181 182 183 184