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Dell 1000 A program is designed for an earlier Microsoft Windows operating system, A solid blue screen appears, Other software problems

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92 Solving Problems

A program is designed for an earlier Microsoft® Windows® operating

system

RUN THE PROGRAM COMPATIBILITY WIZARD —

The Program Compatibility

Wizard configures a program so it runs in an environment similar to non-

Windows XP operating system environments.

1

Click the

Start

button, point to

Programs

→

Accessories

, and then click

Program Compatibility Wizard

.

2

In the welcome screen, click

Next

.

3

Follow the instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFF —

If you are unable to get a response by pressing a key

on your keyboard or moving your mouse, press and hold the power button for at

least 8 to 10 seconds until the computer turns off. Then restart your computer.

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE

MANUFACTURER FOR TROUBLESHOOTING INFORMATION —

• Ensure that the program is compatible with the operating system installed

on your computer.

• Ensure that your computer meets the minimum hardware requirements

needed to run the software. See the software documentation for

information.

• Ensure that the program is installed and configured properly.

• Verify that the device drivers do not conflict with the program.

• If necessary, uninstall and then reinstall the program.

BACK UP YOUR FILES IMMEDIATELY

USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR

CDS

SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR

COMPUTER THROUGH THE Start MENU

SCAN THE COMPUTER FOR SPYWARE —If you are experiencing slow computer

performance, you frequently receive pop-up advertisements, or you are having

problems connecting to the Internet, your computer might be infected with

book.book Page 92 Tuesday, July 3, 2007 12:31 PM

Contents

Main Notes, Notices, and Cautions Abbreviations and Acronyms Contents 1 Finding Information 2 About Y our Computer 3 Setting Up Y our Computer 4 Using the Display 5 Using the Keyboard and T ouch Pad 6 Using a Battery 7 Using Multimedia 8 Using Cards 9 Setting Up a Network 10 Securing Y our Computer 11 Solving Problems Page 12 Adding and Replacing Parts 13 Dell QuickSet Features 14 T raveling With Y our Computer 15 Contacting Dell 16 Specifications 17 Appendix Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Index Finding Information NOTE: 12 NOTE: Page 14 NOTE: Page About Your Computer Determining Your Computers Configuration Front View Page Page The green lights located above the keyboard indicate the following: 22 Left Side View Right Side View 24 Back View 26 Bottom View Page Setting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Running the Files and Settings Transfer Wizard With the Operating System Media Running the Files and Settings Transfer Wizard Without the Operating System Media Page Setting Up a Printer Printer Cable Connecting a USB Printer Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supplies Using the Display Adjusting Brightness Switching the Video Image Setting Display Resolution Page Using the Keyboard and Touch Pad Numeric Keypad 40 Key Combinations System Functions Battery CD or DVD Tray Display Functions Power Management Speaker Functions Microsoft Windows Logo Key Functions Adjusting Keyboard Settings Touch Pad Customizing the Touch Pad Page Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery Meter Microsoft Windows Power Meter Charge Gauge Low-Battery Warning Conserving Battery Power Power Management Modes Page Configuring Power Management Settings Charging the Battery Replacing the Battery Page Page Using Multimedia Playing a CD or DVD Adjusting the Volume Adjusting the Picture Copying CDs and DVDs How to Copy a CD or DVD Using Blank CDs and DVDs Helpful Tips Page Using Cards ExpressCards ExpressCard Blanks Installing an ExpressCard Page Removing an ExpressCard or Blank Media Memory Cards Installing a Media Memory Card Removing a Media Memory Card Page Setting Up a Network Physically Connecting to a Network or Broadband Modem Network Setup Wizard Wireless Local Area Network (WLAN) What You Need to Establish a WLAN Connection Checking Your Wireless Network Card Setting Up a New WLAN Page Connecting to a Wireless Local Area Network Page Enabling/Disabling the Wireless Network Card Page Securing Your Computer Security Cable Lock Passwords Computer Tracking Software If Your Computer Is Lost or Stolen Page Page Solving Problems Dell Diagnostics Page Page Page Drive Problems CD and DVD drive problems Hard drive problems E-Mail, Modem, and Internet Problems Page Error Messages Page Page Page Page ExpressCard Problems Keyboard Problems External Keyboard problems Unexpected characters Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding or crashes repeatedly A program is designed for an earlier Microsoft Windows operating system A solid blue screen appears Other software problems Memory Problems Network Problems Power Problems Ensuring Sufficient Power for Your Computer Printer Problems Scanner Problems Sound and Speaker Problems No sound from integrated speakers No sound from external speakers No sound from headphones Touch Pad or Mouse Problems Video and Display Problems If the display is blank If the display is difficult to read If only part of the display is readable Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities Page Resolving Software and Hardware Incompatibilities Restoring Your Operating System Using Microsoft Windows XP System Restore Page Using Dell PC Restore by Symantec Page Using the Operating System Media Page Page Adding and Replacing Parts Before You Begin Recommended Tools Turning Off Your Computer Before Working Inside Your Computer Page Optical Drive Hard Drive Page Returning a Hard Drive to Dell Memory Page Page Modem Page Hinge Cover Keyboard Page Wireless Mini-Card Page Page Coin-Cell Battery Display Page Page Page Dell QuickSet Features Page Traveling With Your Computer Identifying Your Computer Packing the Computer Travel Tips Traveling by Air Page Contacting Dell Page Specifications Page Page Page Page Page NOTE: Page Appendix Using the System Setup Program Entering System Setup Commonly Used Options Page Cleaning Your Computer Computer, Keyboard, and Display Touch Pad Mouse Floppy Drive CDs and DVDs FCC Notice (U.S. Only) FCC Class B Macrovision Product Notice Page Glossary A B C D Page E F G H I K L M N O P R S T U V W X Z Page Index Numbers A B C D E F H I K L M N O P R S T U V W