CD and DVD drive problems, External Keyboard problems | Dell 1000

Computer Tracking Software	74
If Your Computer Is Lost or Stolen	74

11Solving Problems . . . . . . . . . . . . . . . . . . 77

Dell Diagnostics	77
Drive Problems	81
CD and DVD drive problems	81
Hard drive problems	82
E-Mail, Modem, and Internet Problems	82
Error Messages	84
ExpressCard Problems	89
Keyboard Problems	89
External Keyboard problems	89
Unexpected characters	90
Lockups and Software Problems	91
The computer does not start up	91
The computer stops responding	91
A program stops responding or crashes
repeatedly	91
A program is designed for an earlier Microsoft®
Windows® operating system	92
A solid blue screen appears	92
Other software problems	92
Memory Problems	93
Network Problems	93

Contents

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Dell 1000 owner manual CD and DVD drive problems, Mail, Modem, and Internet Problems, External Keyboard problems

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Customizing the Touch Pad Contents Uninterruptible Power Supplies Using Blank CDs and DVDs Power Management Modes Configuring Power Management Settings Checking Your Wireless Network Card Installing an ExpressCard Removing an ExpressCard or BlankInstalling a Media Memory Card Removing a Media Memory Card Physically Connecting to a Network or Broadband Windows operating system Solid blue screen appears CD and DVD drive problemsMail, Modem, and Internet Problems External Keyboard problems Using Dell PC Restore by Symantec Ensuring Sufficient Power for Your ComputerReinstalling Drivers and Utilities Using Microsoft Windows XP System 117 111114 Returning a Hard Drive to Dell 116 Computer, Keyboard, and Display Using the System Setup Program My device documentation Finding InformationWhat Are You Looking For? Find It Here Drivers for my computer At support.dell.com Finding Information What Are You Looking For? Find It Here Warranty information Support Use the Service Tag to identify yourComputer when you use Microsoft Windows License Label Appropriate support site How to use the Windows operatingHow to personalize my desktop Problem Returns your computer to an earlier Microsoft Windows System RestoreDell PC Restore Dell PC Restore Restore your operating system Finding Information About Your Computer Determining Your Computer’s ConfigurationAbout Your Computer Front View Display latches Power button Device status lightsSpeakers Touch pad buttons V I C E S T a T U S L I G H T S About Your Computer Y B O a R D a N D W I R E L E S S S T a T U S L I G H T S Optical-drive-tray eject button Left Side ViewAir vent Optical drive bay Card reader USB connectors About Your ComputerRight Side View Hard drive ExpressCard slot USB C O N N E C T O R S RJ-45 RJ-11 USB connectors Video connector AC adapter connector Network connectorBack View Connects an external VGA-compatible monitor Module cover Battery Hard driveBottom View Release About Your Computer Setting Up Your Computer Setting Up Your ComputerConnecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer Click Finished and restart the new computer Setting Up a PrinterConnecting a USB Printer Printer Cable Power Protection Devices Surge Protectors Uninterruptible Power SuppliesLine Conditioners Setting Display Resolution Using the DisplayAdjusting Brightness Switching the Video Image Using the Display Using the Keyboard and Touch Pad Using the Keyboard and Touch PadNumeric Keypad Key Combinations Opens the Search Results-Computer dialog box Adjusting Keyboard SettingsSpeaker Functions Microsoft Windows Logo Key Functions Touch pad Touch Pad Customizing the Touch Pad Using the Keyboard and Touch Pad Battery Performance Using a BatteryUsing a Battery Dell QuickSet Battery Meter Checking the Battery ChargeMicrosoft Windows Power Meter Charge Gauge Low-Battery WarningCheck the Battery Charge Check the Battery Health Power Management Modes Conserving Battery PowerStandby Mode Hibernate Mode Replacing the Battery Charging the BatteryConfiguring Power Management Settings Battery-bay latch release To remove the battery Storing a Battery CD/DVD tray Using Multimedia Using MultimediaPlaying a CD or DVD Adjusting the Picture Adjusting the Volume Copying CDs and DVDs How to Copy a CD or DVD To copy the CD or DVD Using Blank CDs and DVDsMedia Type Read Write Rewritable DVD-Writable Drives Helpful Tips Using Multimedia ExpressCards Using CardsInstalling an ExpressCard Using Cards ExpressCard Release latch Removing an ExpressCard or Blank Media Memory Cards Installing a Media Memory Card Media memory card slot Removing a Media Memory Card Using Cards Physically Connecting to a Network or Broadband Modem Setting Up a NetworkSetting Up a Network Wireless Local Area Network Wlan Network Setup WizardWhat You Need to Establish a Wlan Connection Setting Up a New Wlan Checking Your Wireless Network CardConnecting a Wireless Router and a Broadband Modem Setting Up a Network Determining the Wireless Network Device Manager Connecting to a Wireless Local Area Network Completing the Connection to the Wlan Enabling/Disabling the Wireless Network Card Setting Up a Network Securing Your Computer PasswordsSecuring Your Computer Security Cable Lock If Your Computer Is Lost or Stolen Computer Tracking Software Securing Your Computer Securing Your Computer Starting the Dell Diagnostics From Your Hard Drive Solving ProblemsDell Diagnostics When to Use the Dell Diagnostics During the assessment, answer any questions that appear Press and hold the Fn key while powering the system on Option Function Express Test Tracing the problem quicklySymptom Tree Problem you are having Encountered ErrorsProblem description Configuration Or DVD creation software Drive ProblemsCD and DVD drive problems Problems writing to a CD/DVD-RW drive Hard drive problems Mail, Modem, and Internet Problems E a D I F F E R E N T T E L E P H O N E L I N E Error Messages Do not use these characters in filenames Solving Problems Solving Problems See Contacting Dell on Contact the ExpressCard manufacturer ExpressCard ProblemsKeyboard Problems External Keyboard problems Unexpected characters Program stops responding or crashes repeatedly Lockups and Software ProblemsComputer does not start up Computer stops responding Solid blue screen appears Other software problems Network Problems Memory ProblemsRun the Dell Diagnostics see Dell Diagnostics on Power Problems Ensuring Sufficient Power for Your Computer Printer Problems Scanner Problems No sound from external speakers Sound and Speaker ProblemsDisable mute or reenable the integrated speakers No sound from integrated speakers Video and Display Problems Touch Pad or Mouse ProblemsNo sound from headphones If the display is difficult to read If the display is blankGlare, which can cause poor picture quality Identifying Drivers What Is a Driver?Drivers If only part of the display is readable Using Windows XP Device Driver Rollback Reinstalling Drivers and Utilities101 Save and close any open files, and exit any open programs Using theDrivers and Utilities Media Resolving Software and Hardware Incompatibilities Manually Reinstalling Drivers103 Restoring Your Operating System Using Microsoft Windows XP System Restore104 105 106 Using Dell PC Restore by Symantec 107 Before You Begin Using the Operating System Media108 Press the arrow keys to select CD-ROM, and press Enter Reinstalling Windows XP109 Solving Problems Turning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended Tools Before Working Inside Your Computer 113 Press the power button to ground the system board Optical drive Device security screw Optical DriveHard Drive 114 Hard drive screws 115 116 Returning a Hard Drive to DellFoam packaging 117 Memory Memory module Per connectorClips Notch 119 120 Modem 121 Hinge Cover 123 KeyboardHinge cover 124 Keyboard cable Plastic bar on Keyboard connectorKeyboard 125 Wireless Mini-CardMini-Card Metal securing tab Mini-Card 127 Connector Coin-Cell BatterySystem board Antenna cables 129 Display Screws Display cable Lift the display away from the computer 130Board 131 132 Dell QuickSet Features Dell QuickSet Features133 134 135 Traveling With Your ComputerIdentifying Your Computer Packing the Computer 136 Travel Tips 137 Traveling by Air 138 139 Contacting DellContacting Dell 140 141 Specifications 142 ATI R485M 143 144 145 146 Reduced under certain power-intensiveConditions. See Power Problems on Information on battery life 147 Environmental Altitude maximum Operating 148 Appendix Using the System Setup ProgramAppendix 149 Entering System Setup 151 Commonly Used Options 152 Changing the Boot Sequence 153 Cleaning Your ComputerPerforming a One-Time Boot Computer, Keyboard, and Display Mouse Touch Pad CDs and DVDs Floppy Drive155 FCC Class B FCC Notice U.S. Only156 157 Macrovision Product Notice 158 159 Glossary 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 Video resolution See resolution 175 176 177 IndexIndex 178 See also hard drive See also optical drive 179 180 181 182 183 184