Dell 1000 11 Solving Problems

Contents 7
Computer Tracking Software . . . . . . . . . . . . . . 74
If Your Computer Is Lost or Stolen . . . . . . . . . . . 74
11 Solving Problems . . . . . . . . . . . . . . . . . . 77
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . 77
Drive Problems . . . . . . . . . . . . . . . . . . . . . 81
CD and DVD drive problems . . . . . . . . . . . . 81
Hard drive problems . . . . . . . . . . . . . . . . 82
E-Mail, Modem, and Internet Problems . . . . . . . . 82
Error Messages . . . . . . . . . . . . . . . . . . . . . 84
ExpressCard Problems . . . . . . . . . . . . . . . . . 89
Keyboard Problems . . . . . . . . . . . . . . . . . . . 89
External Keyboard problems . . . . . . . . . . . . 89
Unexpected characters . . . . . . . . . . . . . . 90
Lockups and Software Problems . . . . . . . . . . . . 91
The computer does not start up . . . . . . . . . . 91
The computer stops responding . . . . . . . . . . 91
A program stops responding or crashes
repeatedly . . . . . . . . . . . . . . . . . . . . . 91
A program is designed for an earlier Microsoft®
Windows® operating system . . . . . . . . . . . 92
A solid blue screen appears . . . . . . . . . . . . 92
Other software problems . . . . . . . . . . . . . 92
Memory Problems . . . . . . . . . . . . . . . . . . . . 93
Network Problems . . . . . . . . . . . . . . . . . . . 93
book.book Page 7 Tuesday, July 3, 2007 12:31 PM