Dell 4500, 9N756 manual Solid blue screen appears, Other software problems

PROGRAM

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

A solid blue screen appears

TURN THE COMPUTER OFF — If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to

10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs during the start-up process. Follow the instructions on the screen.

Other software problems

CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION

BACK UP YOUR FILES IMMEDIATELY — If your computer has a CD-RW drive or a zip drive installed, see the drive’s documentation for instructions.

ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING

DATA — See the program documentation to make sure that the values or characters you are entering are valid.

CHECK FOR VIRUSES — Use a virus-scanning program to check the hard drive, floppy disks, or CDs.

RESTART THE COMPUTER — Save and close any open files, exit any open programs, and then shut down your computer through the Start menu instead of pressing the power button. Otherwise, you may lose data.

CHECK FOR COMPATIBILITY

•Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

•If necessary, uninstall and then reinstall the program.

ENSURE THAT YOU PROPERLY INSTALLED AND CONFIGURED THE

— See the software documentation for information. If necessary, uninstall and then reinstall the program.

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Solving Problems