Solving network printing problems, Contacting service | Lexmark 630

		Solving network printing problems
Solving network printing problems

Problem		Action
Job did not print or		Verify that the Lexmark internal print server or external print server is
incorrect characters		set up properly and the network cable is connected.
printed.		Note: For more details, refer to the drivers CD that shipped with your

		printer.

		For Novell users:
		• Make sure the netware.drv file is dated October 24, 1994, or later.
		• Make sure the NT (no tabs) flag is included in the capture statement.

		For Macintosh users:
		• The printer may need an optional internal print server to allow
		Macintosh connection.
		• Verify that the printer is set up correctly in Chooser.

Solving other problems

Problem	Action
I need to get updated	• Refer to the drivers CD that came with your printer. It contains printer
printer drivers or utilities.	drivers and utilities.
	• Visit the Lexmark Web site, www.lexmark.com, for the most current
	printer drivers or utilities.

I need to attach a serial	If your printer is configured with a serial port, or you have installed an
cable to the printer.	optional interface card, refer to the Setup Guide.

I cannot find the printer	Refer to the Technical Reference available on the Lexmark Web site at
escape codes.	www.lexmark.com.

Contacting service

When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the display.

You need to know your printer model type and serial number. Refer to the label on the back of the printer near the power cord for this information. The serial number is also listed on the menu settings page you can print from the Utilities Menu. See Printing the menu settings page for more information.

For service, contact the Lexmark support site for customer service at http://support.lexmark.com, and report a description of the problem.

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Lexmark 630 manual Solving network printing problems, Solving other problems, Contacting service

Contents

T630, T632 Contents Contents Clearing jams 120 Administration 174 Contents 280 Page Trademarks Trademarks Trademarks Licensing notice Licensing notice Electronic emission notices Safety informationWithout a network card installed Safety information Industry Canada compliance statement Electronic emission notices With a network card installed Japanese Vcci notice United Kingdom Telecommunications Act Noise emission levels Noise emission levelsEnergy Star Laser notice Statement of limited warranty Statement of limited warranty Extent of warranty Additional rights Basic models Identifying printers Identifying printers Configured models Avoiding jams Tips for successful printingSending a job to print Tips on storing print media Canceling a print job Canceling a print jobCanceling from the printer operator panel Canceling a job from a Macintosh computer Canceling a job from a computer running WindowsCanceling a job from the taskbar Canceling a job from the desktop Printing a font sample list Printing the menu settingsPrinting the menu settings Printing a directory list Printing a directory listPrinting a confidential job Printing folio and statement sizes Printing folio and statement sizesEntering a personal identification number PIN Printing folio and statement sizes Paper Paper characteristicsPrint media guidelines Recommended paper Print media guidelines Selecting paper Unacceptable paper Selecting preprinted forms and letterhead Selecting prepunched paper Printing on letterhead Selecting transparencies Transparencies Envelopes Labels Storing print media Storing print mediaCard stock Identifying print media sources and specifications Identifying print media sources and specifications Support FinisherOutput DL Envelope Universal2Envelope B5 Envelope 176 x 250 mm Identifying print media sources and specifications Grain long1 PaperMaximum Envelopes Grain short1Labels-maximum2 Integrated forms Media weight C5 Envelope Folio2Statement2 ¾ Envelope Labels upper Maximum grainLong Short Loading print media Loading print mediaLoading print media in standard and optional trays Loading print media in standard and optional trays Size indicators Load line Loading print media in optional universally adjustable trays Loading letterhead Without a finisher installed With a finisher installed Capacity Using and loading the multipurpose feederPrint media dimensions Using and loading the multipurpose feeder Simplex Duplex Loading the multipurpose feeder Using and loading the multipurpose feeder Using and loading the multipurpose feeder Stack height limiter Loading paper and transparencies Loading envelopes Neither a duplex unit nor a finisher attached Finisher, but no duplex unit attached Duplex unit, but no finisher attached Both a duplex unit and a finisher attached Using and loading the multipurpose feeder Closing the multipurpose feeder Using and loading the optional envelope feeder Using and loading the optional envelope feeder Using and loading the optional envelope feeder Using and loading the optional envelope feeder Using and loading the optional 2000-sheet drawer Using and loading the optional 2000-sheet drawer Elevator button Using and loading the optional 2000-sheet drawer Changing the print media size for the 2000-sheet drawer A5LGL B5EXEC A4 LTR Linking trays Using the duplex functionLinking trays Duplex printing on letterhead Long Edge Using Duplex BindUsing the duplex function Using the output bins Using the output bins Using the output bins Using the support extension in the standard bin Using the support extension in the standard bin Determining the status of supplies Maintaining your printer Conserving supplies Conserving suppliesOrdering supplies Ordering a print cartridge Regular cartridges without Prebate terms and conditions Maintenance kitOrdering supplies Prebate print cartridges1 Ordering pick rollers Ordering a charge rollOrdering a transfer roller Storing supplies Ordering a label fuser cleanerStoring supplies Ordering staple cartridges Storing the print cartridge Storing the print cartridgeReplacing the print cartridge Removing the used print cartridge Replacing the print cartridge Cleaning the printer Installing the new print cartridge Slot Tab Replacing the charge roll Replacing the charge roll Remove any packaging from the new charge roll Replacing the charge roll Replacing the charge roll Replacing the transfer roller Replacing the transfer roller Replacing the transfer roller Replacing the transfer roller Replacing the transfer roller Replacing the pick rollers Replacing the pick rollers Replacing the pick rollers 100 Replacing the label fuser cleaner Replacing the label fuser cleaner 102 103 Replacing the staple cartridge Replacing the staple cartridge Removing a used staple cartridge Installing a new staple cartridge 107 Resetting the maintenance counter Resetting the maintenance counterPrinter maintenance when printing on card stock Printer maintenance when printing on labels Checking an unresponsive printer Solving basic printer problems Solving display problems Solving display problemsSolving printing problems Your printer. See Identifying print media sources Solving printing problemsSolving network printing problems Optional output bins. See Identifying print media sources Specifications Type Solving print quality problemsSolving print quality problems Identifying print media sources and specifications for more ABC DEF Solving option problems Solving option problems Optional envelope feeder for more details Standard and optional trays for more details 117 Problem Solution Solving problems with the optional 2000-sheet drawer Solving network printing problems Solving network printing problemsSolving other problems Contacting service Avoiding jams hints Avoiding jams Before removing jams Before removing jams Identifying the print media path Identifying the print media path Accessing jam areas 135 125128 131 201 Paper Jam Remove Cartridge 126 127 Paper Jam Open Rear Door Before reaching the standard output bin While exiting to the standard output bin 23x Paper Jam 132 133 134 Paper Jam Check Duplex and 233 Paper Jam Check Duplex 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 24x Paper Jam Check Tray On the incline surface of a tray or across two trays Across three trays Across a tray, the duplex unit, and the standard tray 155 156 Paper Jam Check MP Feeder At entry into the envelope feeder Paper Jam Check Env Feeder Between the envelope feeder and the printer 27x Paper Jam Check Bin Long section of the print media is visible An optional output bin Short section of the print media is visible Between output bins 28x Paper Jam Optional 2000-sheet drawer Clearing stapler jams Clearing stapler jams Staple Jam Check Stapler 168 169 170 171 172 173 Enabling menus Disabling operator panel menus Typefaces and fonts Restoring factory default settingsRestoring factory default settings Understanding fonts Pitch and point size Weight and styleUnderstanding fonts Bitmapped and scalable fonts PCL 6 emulation PostScript 3 emulation Resident fonts 179 180 181 182 183 Readability disclaimer Symbol setsSymbol sets for PCL 6 emulation Downloadable fonts Using the Local Printer Setup UtilityUsing the Local Printer Setup Utility Setup Settings Quality Settings Parallel Settings Paper Settings Finishing Settings PCL Emulation SettingsUSB Settings PostScript Settings Selecting a user name Using the Print and Hold functionAccessing held jobs from the operator panel Using the Print and Hold function Repeat Print Recognizing when format errors occur Confidential jobs Reserve PrintVerify Print Removing optional cards Removing optional cards Removing optional printer memory and other option cards 192 193 194 Removing an option card 196 Reattaching the shield and closing the doors 198 Removing options Removing optionsRemoving the envelope feeder 200 Removing an optional output bin 202 203 204 205 206 Understanding the operator panel Using the operator panel buttonsIndicator light Understanding the operator panel See Entering a personal identification number PIN Using the operator panel buttons Using the operator panel to change printer settings Using the operator panel to change printer settings Menus Disabled Menus Disabled Using the printer menus Using the printer menus Finishing Menu Select a menu or menu item for more details Tray x Tray MP Feeder Env Feeder Manual Paper Manual Env Paper MenuPaper Source Paper Size Transparency Letterhead Paper TypeTray x Size Env Feeder Size Manual Pap Size Manual Env Size Inches Millimeters Universal SetupCustom Types Paper Labels Card Stock Envelope Transparency Output Bin Configure Bins Assign Type/Bin Overflow Bin Envelope Enhance Configure MPSubstitute Size Smooth Normal Rough Paper WeightPaper Texture Trnsprncy Text Custom x Texture Duplex Trnsprncy Weight Custom x WeightPaper Loading Light Normal Heavy Duplex Bind Finishing MenuDuplex 999 CopiesBlank Pages Collation Separator Source Separator Sheets Horizontal Vertical Rev Horizontal Rev Vertical Multipage PrintMultipage Order Staple Job Multipage ViewMultipage Border None Stacks all sheets directly on top of each other Utilities MenuStaple Prime Src Offset Pages Hex Trace Remove Held Jobs Job Acct Stat Print Net x SetupPrint Menus Print Fonts Print Directory Factory DefaultsRestore Do Not Restore Defragment Flash Format Flash Hex Trace Job MenuFormat Disk Job Acct Stat Held Jobs Confidential Job Reset Printer Cancel Job Prime Stapler Reset Active BinCancel Fax Print Buffer Quality Menu Abort RestorePrint Resolution PictureGrade Print Resolution Toner Darkness PictureGrade Setup MenuToner Darkness 240 Power SaverPrinter Language Download Target Print TimeoutResource Save Auto Continue Wait TimeoutJam Recovery Disabled Disables Wait Timeout Auto Alarm ControlProtect Display Language Staple Alarm Toner Alarm Job Accounting Lines per PCL Emul MenuFont Source Font Name Pitch Symbol SetPoint Size A4 Width OrientationLines per Auto CR after LF Tray Renumber Auto LF after CR Print PS ErrorFont Priority Print PS Error PostScript Menu Yes Annotation Orientation Halftone Parallel Menu PCL SmartSwitchPrinter Use the printer default halftone screen NPA Mode PS SmartSwitch 3K to maximum Parallel BufferJob Buffering Advanced Status Honor Init Parallel ModeProtocol MAC Binary PS Network Menu 253 Network Buffer USB Menu Std Net SetupNetwork x Setup 256 USB Buffer Serial Menu 259 Serial Protocol Serial Buffer Baud Robust XON Even Odd None Ignore Data BitsParity Honor DSR Quick Reference Help Menu Understanding the printer messages Understanding the printer messages Cartridge See also Replacing the print Identification number PIN See also Disk Recovery x/5 yyy%See also Enabling menus See also Entering a personal See also 37 Insufficient Memory See also Using the PrintHold function 37 Insufficient Memory Multipurpose feeder See also Using and loadingSee also Maintenance kit Resetting the maintenance Job See also Printing a confidential See also Job Acct Stat Menu settingsSee also Printing a directory list See also Print Fonts Panel to change printer settings See also Contacting serviceSee also Using the operator See also Restoring factory Default settingsSee also Accessing held jobs Restore See also Clearing jams See also Print media guidelines Jobs may be lost Held Jobs May Not Be RestoredInsufficient Memory From the operator panel Held Defective Flash Complex4x Unsupported Firmware Card See also Parallel Buffer See also Serial Buffer Flash memory card or optional See also Removing optionalPrinter memory and other option Cards Removing an optional See also Format Disk See also ResettingMaintenance counter Index Index 282 283 284 285 286 287 288 289 290